Customer Support
Policies
This page explains how to contact stockinsights.ai support for product, account, billing, API, and custom workflow questions. Support is provided by Serendib Labs Technologies Pvt Ltd.
How To Contact Us
Email us at support@stockinsights.ai. Please include enough context for us to investigate the request.
- Your account email and organization name, if applicable.
- The product area, API endpoint, workflow, or page involved.
- A short description of the issue, expected behavior, and any relevant screenshots or logs.
- Whether the request is urgent, security-related, billing-related, or tied to an enterprise workflow.
Response Expectations
We aim to respond to support requests within 24 hours during business days. Response times may vary based on request complexity, severity, customer plan, and any separate enterprise agreement.
Enterprise And Custom Workflow Support
For PMS firms, AMCs, wealth teams, quant firms, and other enterprise customers, support terms may be governed by a separate order form, statement of work, or written agreement. Those terms may cover implementation support, workflow configuration, API usage, data access, security review, and operational escalation paths.
Security Or Data Protection Issues
If your request involves suspected unauthorized access, exposed credentials, data protection concerns, or a security vulnerability, include "Security" in the email subject and contact support@stockinsights.ai.
