Good day, and welcome to Service Properties Trust's First Quarter 2020 Financial Results Conference Call. This call is being recorded. At this time, for opening remarks and introduction, I would like to turn the call over to the Director of Investor Relations, Kristin Brown. Please go ahead.

Kristin Brown - Director, Investor Relations

Good morning. Joining me on today's call are John Murray, President; Brian Donley, Chief Financial Officer; and Todd Hargreaves, Vice President. Today's call includes a presentation by management, followed by a question-and-answer session with the analysts. Please note that the recording, transmission and transcription of today's conference call is prohibited without the prior written consent of SVC.

I would like to point out that today's conference call contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and other securities laws. These forward-looking statements are based on SVC's present beliefs and expectations as of today, May 11, 2020. The Company undertakes no obligation to revise or publicly release the results of any revision to the forward-looking statements made in today's conference call other than through filings with the Securities and Exchange Commission, or SEC.

In addition, this call may contain non-GAAP financial measures, including normalized funds from operations, or normalized FFO, and adjusted EBITDAre. Reconciliations of normalized FFO and adjusted EBITDAre to net income, as well as components to calculate AFFO are available in our supplemental package found in the Investor Relations section of the Company's website.

Actual results may differ materially from those projected in these forward-looking statements. Additional information concerning factors that could cause those differences is contained in our Form 10-Q we file later today with the SEC and in our supplemental operating and financial data found on our website at www.svcreit.com. Investors are cautioned not to place undue reliance upon any forward-looking statements.

And with that, I'll turn the call over to John.

John G. Murray - President and Chief Executive Officer

Thank you, Kristin. Good morning. The COVID-19 pandemic and related lockdown of most of the United States has had a dramatically negative impact on our economy, and particularly hard hit have been hotels, restaurants and other service retail businesses like theaters and fitness centers. While the sudden absence of demand midway through March significantly impacted the typically weaker first quarter, most of the effects are expected to be felt in the second quarter. Thereafter, as the economy safely reopens, we expect gradual improvement.

SVC has maintained a strong balance sheet and has well structured agreements, which enabled us to be well positioned as we entered the pandemic-driven lockdown. And we are taking necessary steps at both the corporate and property level to help navigate the storm as we have in previous crises.

We are taking multiple necessary and difficult actions to preserve capital and liquidity - our liquidity position. This morning, we announced we amended the credit agreement governing our $1 billion unsecured revolving credit facility and $400 million unsecured term loan. The amendment, which Brian will discuss in further detail, includes a waiver of certain financial covenants through March 31, 2021 and provides continued access to undrawn amounts under the credit facility.

Also, as we announced in March, SVC's Board of Trustees reduced the Company's regular quarterly cash distributions on our common shares to $0.01 per share, which will preserve up to approximately $262 million of capital in 2020. Our planned capital expenditures for the remainder of 2020 will be prioritized to maintenance capital, projects in progress and contractual obligations.

At our hotels, our asset managers continue to work diligently with our hotel operators to mitigate the impact of the pandemic on our hotel operations. Efforts to reduce operating expenses include, but are not limited to, staffing reductions and furloughs, utility consumption reductions, personnel reductions and eliminations, service contract reductions and eliminations, food and beverage outlet and fitness center closures, and the reduction or elimination of certain marketing expenditures. We have also agreed to temporarily suspend contributions to our FF&E reserves under certain of our operating agreements.

TravelCenters of America, which operates - which represents about 25% of our minimum returns and rents, has been designated as an essential service by many public authorities, which has allowed TA to continue operating as it plays an important role in supporting the nation's supply chain. TA has also been negatively impacted by the pandemic, particularly by the closure of its full service restaurants and significant decline in the sale gasoline. However, gasoline sales only represent approximately 10% of overall fuel sales. TA's essential services to the trucking industry, including diesel fuel sales, quick service restaurant offerings and truck repair services, have enabled it to navigate early stages of this pandemic better than most of our tenants. We expect TA will continue to remain current on their rent obligations to SVC.

Our retail asset management team has been in discussions with our other net lease retail tenants to understand the impact of COVID-19 on their businesses and is evaluating tenant rent deferral requests on a case-by-case basis, including analyzing tenants' industry segment, corporate financial health, rent coverage and liquidity. As of last week, we had granted rent deferrals totaling $8.6 million, representing one to three months' rents, which generally will be amortized into rent evenly over 12 months beginning in September.

Turning to our consolidated hotel results, the first quarter is usually the seasonally weakest quarter for our hotels and for the industry generally. With the absence of room demand during the last two weeks of March had a devastating impact across the lodging sector. While in the first quarter, our comparable hotels started out with results flat to slightly up versus last year, the pandemic caused the final results to reflect average occupancy of 56.9%, down 10.5 percentage points from last year; average daily rate of $121, down 4.6% from last year's quarter; and RevPAR of $68.86, down 19.5% from last year. With a few exceptions, demand was made up of airline crews, healthcare workers or extended stay guests using the hotel as temporary housing.

All of our hotel portfolios were negatively affected. Average occupancy for our comparable hotel portfolios ranged between 51.7% and 64.7%, which was down between 8 percentage points and 15 percentage points versus the 2019 first quarter. Average daily rates ranged between $77 and $138, down between 1.6% and 6.7% versus last year's quarter. As a result, RevPAR ranged between $41 and $73, down between 18.4% and 24.4% compared to last year.

Subsequent to quarter-end, hotel performance continued to decrease dramatically industry-wide. As the impact of travel restrictions and stay-at-home orders continue, hotel performance within the top 25 markets has underperformed all other markets as citywide events and most gatherings of 10 or more people were canceled and people sought out perceived safety in lower population density locations. The highest concentration of closures is among full service urban hotels, but business levels have been substantially reduced at all hotels. During this time, we have drawn on the security deposits and guarantees from our operators and expect they will continue to pay our minimum returns even if the credit support is depleted to avoid defaulting on our agreements.

We have closed 19 hotels since the end of March, about 6% of our total portfolio versus a 14% closure rate of our competitive set hotels. 16 [Phonetic] of our closed hotels are full service hotels as this was the best way to reduce losses. We estimate we are saving $1.9 million per month keeping these hotels closed rather than open in these conditions. Our select service and extended stay hotels are operating with extremely limited staffing, reflecting minimal business levels, driven by various stay-at-home restrictions throughout the US. For the 28 days ended May 2, 2020, occupancy for our hotels was 23.3%.

Despite overall weak demand, our suburban extended stay hotels and select service hotels have so far performed better than our urban full service hotels. Our extended stay hotels have reported stronger occupancies than any other type of hotel and are forecasted to realize continued base occupancy from long-term residents, medical, construction and government business. Our hotel portfolio is comprised of 56% extended stay hotels, ranging from the upscale to the upper upscale Smith Travel chain scales.

Looking ahead, our operators are predicting that the steepest RevPAR declines of the year will be experienced during the second quarter with stabilization in the third quarter and a start of recovery in the fourth quarter. We expect our diverse portfolio of suburban extended stay and select service hotels may recover more quickly than our urban full service hotels when stay-at-home orders are lifted, as we expect guests may prefer smaller hotels in less densely populated suburban communities to large urban hotels, at least until this health crisis is behind us.

We are hopeful that the gradual loosening of restrictions and good [Phonetic], social distancing and hygiene will allow recovery to take hold in our hotels, restaurants, theaters, fitness centers and other service retail assets across our portfolio. The combination of our high-quality portfolio of hotels and retail assets, the secured structure of our agreements and our liquidity management should enable us to navigate these difficult times until the recovery takes hold.

With that, I'll turn the call over to Todd to discuss our net lease portfolio in further detail, as well as our recent investment activity.

Todd Hargreaves - Vice President

Thanks John. As of March 31, 2020, SVC owned 813 net lease service-oriented retail properties, including our travel centers, with 14.5 million square feet requiring annual minimum rents of $379.5 million, which represented 39% of SVC's total annual minimum returns and rents. The portfolio was 98% leased by 187 tenants with a weighted average lease term for 11.1 years one years, operating under 128 brands in 22 distinct industries. The aggregate coverage of SVC's net lease portfolio's minimum rent was 2.28 times on a trailing 12-month basis as of March 31, 2020 compared to 2.32 times as of December 31, 2019. Rent coverage for our largest tenant, TravelCenters of America, was 1.87 times for the trailing 12 months ended March 31, 2020 vs. 1.96 times for the prior-year period, driven by lower non-fuel margins and increased operating costs. Representing 25.5% of SVC's minimum rents and returns, TA is current on all of its lease obligations due to SVC. SVC's other net lease tenants represent 13.7% of SVC's total minimum rents and returns. As of April 30, SVC has collected 45% of April rents from these tenants. To date, SVC has entered into rent deferral agreements with 84 net leased retail tenants. The leases required an aggregate of $62 million or 6.4% of total annual minimum rents and returns. Generally, these rent deferrals are for one to three months of rent and will be repaid by the tenants over a 12-month period, beginning in September 2020. SVC has deferred in aggregate of $8.6 million of rent to date, comprised of $4.7 million for April, $2.4 million for May and $1.5 million for June.

Notably, we've recently experienced several of our tenants resending previously requested rent relief as a result of accessing liquidity through the Paycheck Protection Program and anticipate that many of our other small and midsize net lease retail operators will qualify for through the Main Street Lending Program.

Turning to leasing activity during the first quarter, SVC entered lease renewals for an aggregate of 60,000 rentable square feet at annual minimum rents that were in aggregate $57,000 less than prior rents for the same space. The weighted average lease term for these leases were 5.1 years with no leasing concessions.

Turning to our recent investment activity, during the quarter ended March 31, 2020, SVC sold six net lease properties with an aggregate of 292,000 square feet in five states for an aggregate sales price of $8 million. SVC also acquired a portfolio of three net lease properties during the first quarter with approximately 6,700 square feet in two states with leases requiring an aggregate of $500,000 of annual minimum rent for an aggregate purchase price of $7 million. SVC has entered agreements to sell seven net lease properties totaling appsoximately 821,000 square feet in six states with leases requiring an aggregate of $5.4 million of annual minimum rents for an aggregate sales price of $59.4 [Phonetic] million, excluding closing costs. SVC expects these sales to be completed by the third quarter of 2020. We were also in the process of marketing for sale 20 Wyndham and 33 Marriott branded hotels, as well as launching a marketing effort related to 39 Sonesta ES Suites hotels. We currently expect transactions related to any of these hotels will be delayed until later 2020 or 2021 as a result of current market conditions due to the COVID-19 pandemic and these transactions may be delayed beyond 2021 or may not occur.

I'll now turn the call over to Brian.

Brian Donley - Treasurer and Chief Financial Officer

Thank you, Todd. Starting with operating results of our 321 comparable hotels this quarter, RevPAR decreased 19.5%, gross operating profit margin percentage decreased by 10.6% to 24% and gross operating profit decreased by approximately $67 million, driven primarily by the sharp occupancy declines during the last two weeks of March.

Below the GOP line, cost at our comparable hotels were down from the prior year as a result of lower FF&E reserve contributions, partially offset by higher insurance costs. Cash flow available to pay our minimum returns and rents for our comparable hotels declined $63.5 million or 64.7%. Cash flow coverage of our minimum returns and rents for our 321 comparable hotels decreased to 0.24 times for the 2020 first quarter compared to 0.70 [Phonetic] times for the prior year quarter.

Turning to our consolidated financial results, normalized FFO was $123.1 million in the 2020 first quarter compared to a $144.6 million in the prior year quarter, decrease of $0.13 per share. The decrease was due primarily to operating losses at our Sonesta and Wyndham hotels in the 2020 first quarter and an increase in interest expense, partially offset by increased returns and rents as a result of our 2019 acquisition activity.

Adjusted EBITDAre was $195 million in the 2020 first quarter. Our adjusted EBITDAre interest coverage ratio was 2.7 times for the first quarter. Net debt to annualized adjusted EBITDAre was 7.9 times at quarter-end. We have previously indicated our target leverage levels to be around 6 times. Based on the current environment, we expect our leverage metrics to continue to be elevated until our hotel portfolio results stabilize.

G&A expense for the 2020 first quarter was $14 million compared to $12.2 million in the first quarter of 2019. The increase in G&A expense is a result of higher business management fees paid to RMR due to increased levels, partially offset by a decrease in our equity market capitalization. As a reminder, our business management fees paid on lesser of total market capitalization or assets under management is currently being paid on total market capitalization. We believe this calculation is indicative of the alignment of interest with shareholders built into our management contract with the RMR Group.

Turning to our balance sheet, as of quarter-end, debt was 50.4% of total gross assets, and we had $100 million of cash including $45 million of cash escrowed primarily for future improvements to our hotels. We have well-laddered debt maturities, and our next maturity is $400 million of unsecured senior notes due in February 2021.

Next, I would like to discuss our liquidity. As of March 31, 2020, the balance of our security deposits and guarantees available to cover shortfalls in cash flow available to pay our minimum returns and rents on certain of our hotel operating agreements was $129.5 million. Based on current estimates, we project all the security deposits and most of the guarantees could be exhausted in the second quarter 2020 as a result of current market conditions. As a reminder, Marriott is contractually required to pay 80% of the minimum returns due to us to avoid a default if the security deposit guarantee is depleted. IHG is required to maintain a security deposit balance at a minimum of $37 million to avoid a default.

During April 2020, we advanced an aggregate of $70.7 million of working capital to certain of our hotel operators to cover projected operating losses. We are currently projecting that additional $35 million of working capital advances could be funded over the remainder of the year. Generally, under the terms of our hotel agreements, working capital advances are reimbursable to us from a share of future cash flow from the for the applicable hotel operations in excess of the minimum returns due to us and certain management fees, if any.

As Todd discussed, we've deferred $8.6 million of rents to date for certain retail tenants. Under recent accounting guidance related to rent relief requests, these deferrals are considered payment plans, and we do not expect them to impact our revenue recognition. However, they will temporarily reduce our cash flows. To date, no rent has been forgiven or abated.

As of today, we have $500 million available under our $1 billion credit facility. As John noted, we amended the credit agreement governing this facility and our $400 million unsecured term loan. The amendment gives us continued access to undrawn amounts and includes a waiver of certain financial covenants through March 2021. The interest rate we currently pay on both the revolver and term loan during the waiver period will increase 50 basis point per annum. Additionally, we have agreed to maintain unrestricted liquidity of $125 million. Distributions on our common shares will be limited to amounts to maintain REIT status and $0.01 per common share per quarter. We currently expect to maintain the common dividend level at $0.01 per quarter through Q1 of 2021, which is the end of the waiver period. The amendment also includes restrictions on acquisitions, incurring certain debt and share repurchases. Capital expenditures will be limited under the amendment to maintenance capital, contractual obligations, projects and process, and other committed amounts.

During the first quarter of 2020, we funded $34.4 million of hotel improvements and $4.1 million of net leas improvements. We currently expect to fund approximately $71 million of capital improvements for the remainder of 2020 for projects that fit within the parameters of our credit facility amendment.

As we look forward, our next debt maturity is in February of 2021. Although we currently believe we have ample liquidity to carry us forward into next year and repay the $400 million of senior notes maturing in 2021, we are currently assessing all our options to improve our liquidity position during this extraordinary times. We are exploring different solutions, including the Federal Reserve's Primary Market Corporate Credit Facility and other traditional financing options. We expect any proceeds we do raise from any capital transaction, including any government program, will be used to pay amounts outstanding on our revolving credit facility or outstanding term loan. Despite the challenges head, we believe we'll manage through this crisis as we've done through previous downturns.

Operator, that concludes our prepared remarks. We're ready to open the line for any questions.

Question & Answers

Operator

[Operator Instructions] Our first question today comes from Bryan Maher with B. Riley FBR.

Bryan Maher - B. Riley FBR - Analyst

Good morning, guys. Can you go into a little bit more detail on the type of net lease retail tenants that are requesting deferrals? And I think you kind of quickly went through the couple of months what deferrals you expected in millions. But to what magnitude do you think that those deferrals might increase from here?

Todd Hargreaves - Vice President

Hey, Bryan. It's Todd. So, we're typically seeing the rent deferrals in - a large portion of them are in the movie theaters, in the fitness centers, the tenants in industries where the operators just shutdown at least for the near term. We also are seeing a lot in the casual dining as well as some of the quick service. I'd say that's a majority of where the deferral requests are coming. We have deferred - the majority of it is April. A lot of those requests came in in the last week of March before a lot of that CARES Act have been finalized and where the tenants really understood where they could be getting some government relief from. So, for context, I'd say, of the rent deferrals that we've granted in April, only 43% of those we granted for May. So, while collections are consistent with where they were at this time in April, we're cautiously optimistic that May is going to look a little better. And as some of these - the restrictions are lifted and some of these tenants start to open for business again or open more of the aspects of their business and some of these tenants can take advance - some of the larger tenants specifically can take advantage of specifically the Main Street Lending Program and programs that they may not have qualified for before, we're hopeful that June, July, August, we do see some improvements. In May, we did have a few tenants that requested May that did request April. So, for the most part, most of the requests that we've granted came in the last week of March, first week of April.

Bryan Maher - B. Riley FBR - Analyst

And are you still seeing April rents trickle in as we move through May? And as it relates to the deferrals, are you requesting that the tenants provide you with financials in order for you to ascertain their ability to pay back?

Todd Hargreaves - Vice President

Yeah. We - the first - to answer the first part of your question, yeah, most of the April rent collections I think we've accounted for. We've - again, we've collected 45%. 42% we have deferred. And then there's another 13% where we're currently negotiating some kind of blend and extend with tenants where we may end up - we won't forgive rent but we may abate [Phonetic] that April rent. But there is a handful of tenants where we will likely put them into default and exercise our revenue [Phonetic] under the release. We haven't done that yet, but we'll - our first priority is to try to work with these tenants. But we may end up doing that.

What was the second part of question, Bryan?

Bryan Maher - B. Riley FBR - Analyst

I think I forget if you answered it or not. The financials - have you been requesting the financials to ascertain ability to pay?

Todd Hargreaves - Vice President

Yeah, we are requesting the financials. We didn't always get those at the end of March. Again, they were kind of coming in - the request were coming in very quickly and April rent was coming due. Yeah, the first thing we looked at was, okay, is your store open for business? Can you get some kind of government relief? What do the financials - we did request the financials. We didn't always get them. But we are trying to get them when we can. A lot of these - we're seeing a lot of these restaurants, they operate at very low margins. They carry high debt load. So it's - we're not - we weren't surprised that those came in and we had to grant those deferrals. Again, these movie theaters and fitness centers that were - with government mandates, they had to shutdown. And we weren't surprised that those came in either. We did get a number that we denied as well, and those tenants did end up paying. So we are seeing some of that - where some of the tenants are requesting deferrals or some kind of relief, we're getting the financials, we're trying to talk to them or understanding that they are open for business and we've denied those. So we are taking on a case-by-case basis. And when we can get financials, where they otherwise wouldn't [Phonetic] have been able to provide them rent relief, we are doing that.

Bryan Maher - B. Riley FBR - Analyst

Okay. And lastly and probably most importantly, when the security deposits for the hotel operators, namely Marriott and InterCon, run out probably in the second quarter - I know you guys noted in your prepared comments what Marriott's contractually agreed to pay, I think you said 80% of the minimum rents, and InterCon to avoid default. But this crisis is unlike what we saw in '01 and the Great Recession. And I've always been kind of amazed that they re-up on these contracts when they come up for renewal. But what do you assign the probability that this time around, they just dropped their hands after the security deposits run out and just let it default? How do you think about that?

Todd Hargreaves - Vice President

Well, Bryan, my crystal ball is not any better than yours. But the beauty of our large portfolio transactions is that we've pulled, in the case of Marriott, over 120 properties. And with IHG, we pulled 100 properties. And they're well-branded, well-located hotels that typically perform well under normal circumstances. And we do have the ability to de-flag and rebrand as other types of hotels if there is default. So I think it's important that these brands not to lose that volume of hotels from their systems. And so, I think there's a better-than-even chance that we do get paid even after the credit support is burned through.

Bryan Maher - B. Riley FBR - Analyst

Okay, thank you. I'll go back into the queue. Thanks.

Operator

This concludes our question-and-answer session. I would like to hand the call back over to John Murray for any closing remarks.

John G. Murray - President and Chief Executive Officer

We just want to thank everybody for joining us on today's call. Stay well.

Operator

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