Good afternoon, ladies and gentlemen and welcome to the Resources Connection, Inc. Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session and instructions will follow at that time. [Operator Instructions] As a reminder, this conference call is being recorded. At this time, I would like to remind everyone that management will be commenting on results for the third quarter ended February 27th, 2021. They will also refer to certain non-GAAP financial measures. An explanation and reconciliation of these measures to the most comparable GAAP financial measures is included in the press release issued today. Today's press release can be viewed in the Investor Relations section of RGP's website and was also filed today with the SEC.

Also during this call, management may make forward-looking statements regarding plans, initiatives, and strategies, and the anticipated financial performance of the Company. Such statements are predictions and actual events or results may differ materially. Please see RGP's report on Form 10-K for the year ended May 30th, 2020 for a discussion of risks, uncertainties, and other factors that may cause the Company's business, results of operations, and financial condition to differ materially from what is expressed or implied by forward-looking statements made during this call.

I'll now turn the call over to RGP's CEO, Kate Duchene.

Kate Duchene - Chief Executive Officer

Thank you, operator. Good afternoon everyone and thank you for joining us. With me today are Tim Brackney, our Chief Operating Officer and Jennifer Ryu, our Chief Financial Officer.

I'll start with an overview of the third quarter, which I am pleased to report showed continued improvement. I will then discuss opportunities that are building as we execute on our defined strategy. Next, I'll provide an update on our digital initiative HUGO and close my remarks with insights on the macro environment that we believe bode well for fiscal '22 and beyond. Then I will turn the call over to Tim and Jenn for further color and details.

From a revenue perspective, we delivered $156.6 million in Q3, representing a sequential improvement of 3.4% same-day constant currency, despite the seasonal holiday impact. This performance continues to narrow the year-over-year decline caused by the global pandemic. Fourth quarter trends continue to show improvement. Another highlight from our financials this quarter is the 200 basis point improvement in adjusted EBITDA margin from prior-year performance driven by sequential revenue improvement and cost improvement of 12% year-over-year, excluding contingent consideration and restructuring cost. We remain focused on improving our margin performance as we continue to drive top line growth, extract operational efficiencies and lower costs, including real estate expenses.

I want to now make a few remarks about our strategies and how they align with opportunities that have been building throughout this fiscal year. Results achieved during this quarter reinforce more so than in any other prior quarter our strategy to build more capability in the digital and technology and healthcare practice areas. Both practice areas are delivering growth despite COVID impact. Specifically Veracity's revenue was up 20% year-over-year and we believe the pipeline of opportunity is near pre-COVID levels. Healthcare opportunities across the client set of payer provider, medical device and pharma are all increasing as projects that were delayed due to COVID reemerge or new needs created by COVID arise. For example, we're currently engaged in multiple significant projects in the areas of revenue integrity, continuum of care, vaccine distribution and clinical trials development. We also recently entered into a multi-year contract with the pre-eminent group purchasing organization in the healthcare space and have seen our pipeline continuing to expand. Additionally, technology and digital revenue continues to rise as a percentage of our overall mix.

Now for a quick update on our digital transformation initiatives, specifically HUGO. For anyone who is new to our story, HUGO was our digital engagement platform to offer clients and talent, the opportunity to connect digitally for project work in the accounting and finance space with speed, transparency and choice. What is special and different about our platform is the foundation of employment versus an independent contractor model. We have purpose-built this platform for the professional knowledge worker who wants the safety net and community of employment with the agility and choice of a gig oriented career. We believe HUGO will be one of the first platforms to revolutionize how accounting and finance professionals join the fluid workforce of the new gig economy. We're in the final stages of product development, testing and marketing readiness for the initial rollout of HUGO. We will launch HUGO first in the New York tri-state area, although specific timing remains fluid. We're keeping a close eye on market conditions for launch to ensure the pandemic recovery is stable enough to support on-premise work if required.

Many clients are in various stages of office reopening plans. So we will carefully evaluate their readiness when determining the final timeline for launch. We're excited that this digital engagement model creates a new pathway to serve clients and consultants with user experience at its heart. We believe this approach will only grow in the coming years as digital natives become our core binding set.

Let me now share a few insights on trends materializing on the anticipated backside of COVID, which we believe should serve as longer-term drivers for our business. We know the economic environment is strengthening. GDP growth is expected to exceed 6% in the US this calendar year according to the Fitch Ratings' Global Economic Outlook March 2021 report. And in the other regions in which we operate they project growth in the range of 5% to 8%. Last week The Conference Board reported that consumer confidence is the highest it's been in a year and last week's Jobs Report beat expectations. Staffing industry analysts also projects US staffing revenue to grow 12% in 2021. Specifically for RGP's clients, COVID has hastened the shift to fluid talent strategies as a dynamic force for improving corporate performance.

In other words, in a world filled with technology change, demographic shifts and economic uncertainty, having the right talent in the right place at the right time has become an imperative to compete and thrive in today's business environment. At the dimension of evolving labor preferences towards remote work, additional flexibility and increased choice and the human capital marketplace has drastically changed. These factors explain why growing number of large enterprises will now define staffing needs with agility in mind. A recent study published by Harvard Business School and BCG Henderson after serving 700 business executives and companies with more than $100 million in revenue highlighted the importance of adopting a strategic approach to an on-demand workforce. Here are a few of the salient research findings from that study.

60% of the executives surveyed expect that they will increasingly prefer to rent, borrow or share talent with other companies. Almost 90% of business leaders report agile talent platforms will be somewhat or very important to their organization's future competitive advantage. And nearly 50% of the executives expect their use of new digital platforms to increase significantly in the future. We believe that this research, like many other studies recently published, confirms that the full-time equivalent paradigm is yesterday's framework. Agile or fluid talent strategies are taking hold today, play right to RGP's strengths and capabilities and will accelerate as we move forward in the new aisle of work.

I'll now turn the call over to Tim for his operational update.

Tim Brackney - President and Chief Operating Officer

Thank you, Kate and good afternoon everyone. During the quarter, we saw progress in our revenue and operating metrics as clients embraced the start of a return to normalcy. Top of the funnel activity is approaching pre-pandemic levels as new and existing buyers have become more eager to discuss current and future initiatives. Opportunities identified through our enhanced outreach led to an appreciable increase in pipeline and closed engagements. As the overall macro environment continues to improve, our revenue has also gained strength. As Kate touched on, sequential quarterly revenue trended up 3.4% on a same-day constant currency basis, despite seasonality buoyed by the positive dynamic of clients resuming engagements that have been paused, starting projects that were delayed and generally committing to larger spend on initiatives, including initiatives that have been driven by the changes to the workforce paradigm as a result of the pandemic.

COVID has and still does present challenges for our business. At the outset, demand creation was challenged. However, as client initiatives have continued to ramp it has impacted timing in terms of engagement starts creating a lag between closed one engagements and revenue generation. We are seeing improvements in this dynamic as well but timing continues to be fluid on an engagement by engagement basis. Overall momentum coupled with our ability to deliver borderlessly has given us capacity to pursue a more robust set of strategic initiatives. While there have been increased calls for on-prem resourcing, we also continued to deliver with blended teams and still, in many cases fully remotely.

We believe that a blended approach will be the standard operating model going forward as these are clients that are comprised of increasingly distributed teams and have become more conditioned to flexible ways of engagement, focusing on outcomes versus zip codes. We have seen numerous examples of this, including helping a large consumer goods company headquartered in the UK drive trade promotion efficiencies and benefits through better process and tooling using advanced analytics, machine learning and AI. Our delivery team for that project has worked both onsite and remotely and is based in various localities across Europe and North America. Another example is the fast ramp assistance we delivered to a client for staff readiness. This was a quick turn and futured a multi-city team delivering in a blended fashion to help prepare our clients to go public and then comply with ongoing public company requirements around financial systems, Sarbanes-Oxley and equity administration. As we have stated before, we believe this new way of working is here to stay and that allows us to operate with increased efficiency while offering clients and consultants more choice and agility.

As we push into more of a post-pandemic environment, we believe that utilizing a mixture of traditional and remote delivery models will be critical in a commercial environment right with pent-up demand. Specifically, our ability to capitalize on speed to market and to spin up solutions that produce the desired outcomes was one of our core competencies before the pandemic and has been further enhanced by lessons learned during the last year. We believe that this foundation provides the backbone for growth and profitability as we fully embrace life in a borderless world.

Now let me turn to our third quarter operations. During the quarter we began to see a strengthening pipeline and increased average daily revenue rates. This strengthening increased throughout the quarter, partially offset by some of the adverse weather effects that impacted parts of North America and renewed COVID outbreaks in parts of APAC and Europe. Nonetheless, average daily revenue rates ended the quarter at the highest they've been in nearly a year. Enterprise revenue grew sequentially despite typical seasonality and pipeline and booked revenue also nearly reached pre-pandemic levels. Average daily revenue rates in Europe ended the quarter nearly matching pre-COVID levels, despite some latent outbreaks while North America also continues to make good progress.

In fact, the majority of North American markets continued sequential progress while several markets, including tri-state, Detroit, Cleveland, Toronto and Mexico had Q3 revenue results that exceeded the prior year quarter. APAC was slightly down sequentially due to renewed waves of COVID and some holiday impact although Japan continued their strong run improving both sequentially and over the prior-year quarter. Finally, there was continued strong performance from strategic client programs, healthcare, Veracity and [Indecipherable] which either equaled or exceeded prior-year quarter results and are building strong pipeline.

We are laser focused on strategic growth and expansion and we are also concentrating heavily on operating leverage. Executing in a more borderless fashion, continued migration to a more agile footprint and consistent focus on expense management has yielded improvement in operational leverage and a reduction in SG&A. We believe as we return to a more open economy, our discipline around driving operational efficiencies, combined with our increased sophistication in adapting to the new modalities we use to meet, deliver and commune will allow for a more efficient and effective operating model in the future. We will continue to invest in the areas where we see upside opportunity and allow us to elevate and widen our relationships within our client base, including in HUGO, digital and technology, healthcare, client programs and office of the CFO.

Before handing over to Jenn, I want to provide some additional insight on early fourth-quarter trends. The early weeks of Q4 have shown a continuation of positive trends in both revenue and growing pipeline. While we are optimistic given operational indicators and broad economic trends, we recognize that there are still some fluidity in the macro environment.

I will now turn the call over to Jenn for a more detailed review of our third quarter results.

Jenn Ryu - Chief Financial Officer

Thank you, Tim, and good afternoon everyone. Starting with an overview of our third quarter results. Revenue continued to improve sequentially despite the typical holiday impact. Gross margin was in line with our expectation given this typical seasonality. SG&A continues to benefit from our restructuring initiatives, as well as our increasingly virtual operating model. We delivered a solid 6% adjusted EBITDA margin, a 200 basis point expansion from the same period last year. Our balance sheet remained strong with an increase in available liquidity during the quarter and we continued to generate positive cash flow from operations.

Now let me provide more color on our operating results, starting with revenue. We generated $156.6 million of revenue, a 2.2% increase sequentially and a 6.8% decrease from the comparable quarter a year ago, narrowing the year-over-year revenue gap. After adjusting for business day and currency impact, revenue increased 3.4% sequentially and decreased 10.4% year-over-year. North America led the sequential improvement with a 5.8% increase on a same-day constant currency basis, largely driven by a 12% growth in digital transformation services and a 3% improvement in both healthcare and financial services. Europe and Asia-Pac revenue sequentially declined by 7.1% and 5.6% respectively. Europe was primarily impacted by the re-institution of lockdowns in Germany and to a lesser extent, the expected shrinkage from unwinding our businesses in certain European markets in connection with the restructuring initiatives. Asia-Pac's revenue recovery was hindered by heavier adjacent impact from various holidays in the third quarter.

Our third quarter gross margin was 36.4%, down 10 basis points from the prior-year quarter. The change in gross margin was largely due to a slight decline in the bill/pay spread. Comparing to Q2 of fiscal '21, gross margin declined by 160 basis points, primarily due to an increase in payroll taxes at the start of the calendar year as FICA earnings reset.

The average hourly bill rate for the quarter was approximately $125, up from $123 in the prior-year quarter and $124 in Q2 of fiscal '21. The average pay rate for the quarter was $64, up from $63 in both the prior-year quarter and the prior quarter sequentially.

SG&A expenses for the quarter were $49.5 million after excluding $2.7 million of contingent consideration expense and $0.7 million of restructuring charges, a meaningful improvement of $6.7 million compared to the prior-year quarter. Reflecting the benefits from our restructuring efforts, management compensation costs were reduced by $3 million and occupancy costs were reduced by $0.9 million compared to Q3 of fiscal '20. General business expense also continued to improve down $1.6 million compared to Q3 of fiscal '20 due to reduced travel and reduced discretionary spend.

Turning to other components of our financial statements. Income tax provision was $1.1 million representing an effective tax rate of 60.5% compared to an income tax benefit of $4 million in the prior-year quarter. The increase in effective tax rate for the current quarter was driven by our inability to realize any tax benefit on losses in certain foreign entities due to required valuation allowances. Prior-year quarter's tax benefit included a discrete tax benefit of $6.6 million relating to certain deductions we took upon distribution of entities in the Nordics.

Adjusted diluted EPS for Q3 of fiscal '21, which excludes the net of tax impact of restructuring charges, stock compensation and contingent consideration was $0.14 per share compared to $0.25 per share in the prior-year quarter, which included the favorable impact of $0.18 per share from the discrete tax benefit just mentioned earlier. Our balance sheet remains strong. We ended the quarter with cash and cash equivalents of $84 million compared to $96 million at the end of fiscal '20. We generated approximately $35 million of positive cash flow from operations in the first nine months of the fiscal year and paid down $35 million of outstanding debt under our credit facility. We maintained our $0.14 per share quarterly dividend in the third quarter. We remain prudent in managing our liquidity considering the lingering impact of the pandemic and the near-term cash requirements to fund our digital transformation efforts.

I'll close with our fourth quarter outlook and an update on client statistics. Given the pace of recovery from the pandemic and increasing stability in the macro environment and in our business, we're pleased to provide guidance for Q4. We expect continued revenue growth in the fourth quarter in a range of $164 million to $167 million. Gross margin is expected to rebound from the third quarter given fewer holidays and is expected to be in the range of 37.5% to 38%. From an SG&A perspective, we expect to achieve sub 30% in the quarter during which the top line is still recovering from the pandemic, estimated to be in the range of $48 million to $50 million. Finally, RGP's client continuity was outstanding this quarter and we believe our retention statistics demonstrate the value-add we bring to clients every day.

During Q3, we served 49 of our top 50 clients from fiscal 2020 and 45 of the top 50 from 2019. This stickiness has remained consistent year-over-year despite the global pandemic. In addition, for Q3, our top 50 clients represented 42.5% of total revenue, while 50% of our revenues came from our top 80 clients. Reflecting our efforts to continue to diversify our solution mix, 94% of our top 50 clients procured multiple services or functional expertise from RGP during the third quarter, an improvement from the start of the second half of the year.

Now we're happy to take questions.

Question & Answers

Operator

Thank you. [Operator Instructions] Our first question comes from Josh Vogel with Sidoti. You may proceed with your question.

Josh Vogel - Sidoti - Analyst

Thank you. Good afternoon, everyone. Thanks for taking my questions. Jenn, appreciate the guidance that you gave for Q4. I know it's still early, but I was wondering if you could frame how to start thinking about the gross margin profile of the business once we get into mid year, specifically fiscal '22 thinking about mix, search revenue increasing but also perhaps an increase in client reimbursements. Could the gross margin get back to an above 39% on a full year - full fiscal year basis?

Jenn Ryu - Chief Financial Officer

Yeah. Hi, Josh. Yes, I mean, as we think about gross margin, I think of it in really three components. One is obviously the bill and pay ratio and the second one is exactly what you said, which is the mix of our revenues, search conversion revenue, which is 100% gross margin versus the client reimbursement and revenue. And the third one is really what I consider to be the fixed cost - consultant fixed benefit costs as revenue increases in fiscal '22 and that leverage is really going to - it's going to increase.

So from a bill/pay standpoint, we do expect that we have some kind of room to increase our bill rate, particularly in the areas of digital, as well as healthcare solution. And so, yeah, I mean we expect the bill/pay to get better. And remember too this year because of COVID we did have to make some concessions on pricing where it's appropriate to our clients - and clients in order to balance our top line and our gross margin. So we do expect to get some of that back as we head into mid fiscal '22.

Josh Vogel - Sidoti - Analyst

Great. And when we look to the future and we think about the upgrades [Phonetic] in digital and healthcare and looking to operate I guess a blended delivery model, do you think that's going to have any impact on the bill rate side of the business? [Speech Overlap]

Tim Brackney - President and Chief Operating Officer

Hey, Josh. It's Tim.

Josh Vogel - Sidoti - Analyst

Hi, Tim. [Speech Overlap] break that down a little bit better. When I think about the blended build remodel, whether it's on premise versus virtual or remote, is there any notable changes or deviations in the bill rates that we should expect to see longer term?

Tim Brackney - President and Chief Operating Officer

Yeah, I don't - like, I think - let me answer this in this way that - I mean, we will still price relative to the work that we're doing sort of irrespective of where the delivery assets lie. So to the extent that we have - that we can match a better resource as part of the delivery team that's off-site that allows us a better delivery outcome. But the pricing - the pay and pricing will be sort of split, right. So if you - if it gives us an opportunity for actually margin uplift depending on kind of where the delivery asset sits relative to the outcome - outcome of the project and the pricing associated with it. So I don't - I think it will have more impact on margin than it will on billing, in short, if I were to answer your - kind of get back to your original question. But it does provide real opportunities for us when you think about profitable growth.

Josh Vogel - Sidoti - Analyst

Sure. No - that's helpful. Thank you. And shifting gears a little bit, you had a comment around clients committing to larger spend on certain initiatives. Can you just quantify what this larger spend is? How it looks versus pre-pandemic levels?

Tim Brackney - President and Chief Operating Officer

Yeah, I mean it's hard to give you - I'll give you - I'll give you a couple of ways to look at it. I mean, our average deal size right now is larger than it's been in well over a year. So that's one way to look at it. The other way to look at it is just the outcome or the types of projects that we're being asked to come in for their large initiatives where we're asking for dozens of people. That's quite different than towards the beginning of the pandemic and certainly when we are in the middle of it where with very much more smaller projects and the commitments, both in terms of timing, number of - and number of people and certainly bill rates were lower.

Josh Vogel - Sidoti - Analyst

All right. Great. And two more quick ones, if I may, and I'll hop back in the queue. It sounds like Veracity is doing very well. I'm just curious how, given the contingent consideration payout, how are they performing relative to your [Indecipherable] put on that business?

Jenn Ryu - Chief Financial Officer

I'm sorry, Josh. I lost the very end of your question.

Josh Vogel - Sidoti - Analyst

I'm sorry. So I'm [Technical Issues] Veracity's performance. How are they performing relative to the [Technical Issues] target that you set for it?

Jenn Ryu - Chief Financial Officer

Yeah. Josh, I'll take that one. They're performing - Veracity is performing very well and as you can see we had contingent consideration of $2.7 million during the quarter. And right now they are exceeding the minimum threshold to make their earn-out. So we do expect it to exceed the minimum threshold when we get through their earn-out period which is July.

Josh Vogel - Sidoti - Analyst

Great. Great. And lastly, can you just talk a little bit about the recent investment in APAC, the collaboration with ServiceNow? What it immediately brings to the table for you? And is this something we could see you do in potentially other regions?

Kate Duchene - Chief Executive Officer

Yeah, I think the answer - hey, Josh, it's Kate. I think the answer is yes. I mean, Veracity when we purchased them we knew was a largely domestic business but the need for collaboration, streamlining workflow and automation is a global problem or issue. So our start in expansion is in Asia Pac, specifically in Singapore, where we hired a leader out of the Big 4 to lead our digital practice there and he brought with him a small team. And we hope to do the same thing in Europe when the time is right.

For Europe, we needed to get through project strength first though and stabilize that business and then we'll focus I think in fiscal '22 on how do we add to the global platform for Veracity.

Josh Vogel - Sidoti - Analyst

That's great. And I'm so sorry, I just want to sneak in one more quick one. Based on your [Technical Issues] any other additional structuring type to Europe that's baked into those numbers?

Jenn Ryu - Chief Financial Officer

No, we're substantially complete with our restructuring in Europe and there are a couple of real estate locations [Phonetic] that we're still working on, but we're there.

Josh Vogel - Sidoti - Analyst

Okay. Great. Well [Technical Issues] my questions. It's great to see the increase in the business and looking forward to seeing a [Technical Issues].

Jenn Ryu - Chief Financial Officer

Thank you, Josh.

Operator

Thank you. Our next question comes from Andre Childress with Baird. You may proceed with your question.

Andre Childress - Baird - Analyst

This is Andre Childress calling in for Mark Marcon. Thank you for taking our questions. So my first question is on the HUGO implementation. I know you provided some detail that the New York tri-state area is going to be the first market that you're implementing it to. But what does the timeline look like beyond that, from the initial rollout to that dedicated market to the complete rollout to the all markets? Just walking through kind of what that roadmap looks like would be very helpful.

Kate Duchene - Chief Executive Officer

Sure. Hi, Andre. Nice to meet you. It's Kate. So we will start in the start of the fiscal year, fiscal '22, with our rollout in the tri-state area. That'll be a soft launch. And I imagine we'll continue to iterate the product a bit. Our plan for fiscal '22 is to be able to roll out fully in three major markets. We next intend to move to the Texas region and then move to the West Coast in Northern California. And from there we believe that the adoption will be more rapid across the country. So we'll cover those three markets in fiscal '22 and then move to accelerate in fiscal '23 across the domestic market.

Andre Childress - Baird - Analyst

Okay. That is very helpful. And so within fiscal quarter three results and kind of looking forward, how much of a contribution did you guys see from assisting with kind of the spec business and kind of how much of that activity has been going on?

Tim Brackney - President and Chief Operating Officer

Yeah. Andre, hi. It's Tim. To quantify that I think is a little - it's difficult for me to give you sort of a percentage of business. What I will tell you from - what I will tell you is that prior to this quarter, we were doing transaction support and IPO readiness more sort of in the traditional arena. And it feels like in this quarter, I think much like a lot of others the genie is out of the bottle on specs and so our pipeline is very full. And we expect that barring something happening from a macro perspective that we'll have more of these types of projects that we're working on in the Q4 probably in the Q1 as well.

Andre Childress - Baird - Analyst

Great. And so looking forward, particularly like what you saw in March and going forward, can you dive into some details that you saw with the trend in North America and so like for example how [Technical Issues] performed since they really opened up, the tri-states region and California. Any detail there will be very helpful.

Tim Brackney - President and Chief Operating Officer

Okay. I think - Andre, I think you broke up a little bit. So let me just - I'll take you on sort of a quick tour of North America, let's start with tri-state, which I could hear you ask about. Tri-state got hit hard early with COVID and they've come out really swinging in the second half of the year. Their Q3 was very strong. I mean, they had year-over-year growth sequentially - excuse me, year-over-year growth - year-over-year growth and sequential, I should say. I think Texas had been having a very strong year. But they were hit by some of the inclement weather and other things that happened in this quarter. So, the Midwest and Southeast were probably the - are probably our slowest recoverers. But we've got some real signs of life there now when I look at sort of leading indicators. Midwest even with sort of manufacturing coming back. Detroit had a very good quarter.

And then on the West Coast, the West Coast has been strong. I think when I look at their pipeline and I look at the trend line level and sort of top of the funnel and I think about the progression relative to deal size and velocity, we're expecting them to continue to have a strong fourth quarter and into Q1 - into the summer.

Andre Childress - Baird - Analyst

Okay. Great. And so just on that, just with some economies reopening, has that driven stronger pipeline activity, at least people reengaging in certain conversations and thinking about bringing certain projects back?

Tim Brackney - President and Chief Operating Officer

I mean, definitely, I mean it's sort of like a double-edged sword. So I mean - but the answer to that is yes. I'll get to the double-edged sword in a second. But just the idea of having some certainty around what has been very uncertain times, a lot of our clients, particularly the larger ones are moving more quickly relative to projects that were either shelved or paused or they sequence differently. What we see is that they are stacking their projects and trying to move them - move quickly on them. So the answer to that is yes. Relative to - it's not really relative, I would say, to and economy opening faster than the other, it's more about certainty in uncertain times.

The double-edged sword piece I would just say is that I think there is a lot of people who feel - I mean we see a little bit of an exaggerated holiday and vacation effect because of people who have been cooked up for months at a time, who now also have that sense of optimism and want to utilize the opportunity to spend time with people that they haven't been able to spend time with before. So I feel bad calling that a double-edged sword, because that's a very positive thing for all of us. But it's a mild blending effect to the upside of the economy opening up again.

Andre Childress - Baird - Analyst

Yeah. That's very encouraging and great to hear. Thank you for answering the questions.

Tim Brackney - President and Chief Operating Officer

Got it. Thanks, Andre.

Operator

Thank you. Our next question comes from Andrew Steinerman with JP Morgan. You may proceed with your question.

Andrew Steinerman - JP Morgan Securities Equities - Analyst

Hi. Two questions. One on days, one on SG&A. So, Jenn, just a quick one on days. [Indecipherable] for the quarter, the third quarter just reported, were days different year-over-year? And then again for the fourth quarter, which we're in now, are days different year-over-year?

Then my question about SG&A, obviously, thank you for guiding the fourth quarter with SG&A and overall. My question is as we move past the fourth quarter, is this a period of higher SG&A? I'm thinking about discretionary costs coming back and then of course the launch of HUGO.

Jenn Ryu - Chief Financial Officer

Yeah. Hi, Andrew. So with respect to days, Q2, I'll just talk about North America because that's what drives majority of our business. So in Q2 - I'm sorry, in Q3 we had 62 days - I'm sorry, 61 days versus Q4 we're expecting to have 65 days, business days.

Andrew Steinerman - JP Morgan Securities Equities - Analyst

Okay. And I asked year-over-year?

Jenn Ryu - Chief Financial Officer

And SG&A - yeah. And with respect to SG&A, I mean I think beginning in FY '22 some of the SG&A favorability this year was really attributable to - expected to be $6 million to be attributable to the reduced travel cost and I expect that going forward in FY '22 as the economy and the world opens up, we would give back some of that savings. I would expect to get back maybe in the range of 50% of that savings that you're seeing in this fiscal year.

And then with respect to HUGO too as we launch HUGO in fiscal '22, we will add additional SG&A in the next year just because - roughly about 75% of the cost today has been capitalized.

Andrew Steinerman - JP Morgan Securities Equities - Analyst

Right. And did you give days year-over-year? I think you just gave it for the current quarter. I meant, year-over-year.

Jenn Ryu - Chief Financial Officer

I'm sorry. Q3 of '20 is the 59 days.

Andrew Steinerman - JP Morgan Securities Equities - Analyst

And Q4 of '20?

Jenn Ryu - Chief Financial Officer

Q4 of '20 is 69.

Andrew Steinerman - JP Morgan Securities Equities - Analyst

Okay. Perfect. Thanks for the help.

Operator

Thank you. And I'm not showing any further questions at this time. I would now like to turn the call back over to Kate Duchene for any further remarks.

Kate Duchene - Chief Executive Officer

Thank you everyone for your interest in RGP and we look forward to talking to you again at the end of our fiscal year. Thanks very much.

Operator

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