Greetings and welcome to the Fastenal 2021 Annual and Fourth Quarter Earnings Results Conference Call. At this time, all participants are in a listen-only mode. [Operator Instructions]. As a reminder, this conference is being recorded.

I would now like to turn the call over to Ellen Stolts of Fastenal Company. Thank you. You may begin.

Ellen Stolts - Director of Accounting

Welcome to the Fastenal Company 2021 Annual and Fourth Quarter Earnings Conference Call. This call will be hosted by Dan Florness, our President and Chief Executive Officer; and Holden Lewis, our Chief Financial Quarter. The call will last for up to one hour and will start with a general overview of our annual and quarterly results and operations, with the remainder of the time being open for questions-and-answers.

Today's conference call is the proprietary Fastenal presentation and is being recorded by Fastenal. No recording, reproduction, transmission or distribution of today's call is permitted without Fastenal's consent. This call is being audio-simulcast on the Internet via the Fastenal Investor Relations' homepage, investor.fastenal.com. A replay of the webcast will be available on the website until March 1, 2022 at Midnight Central Time.

As a reminder, today's conference call may include statements regarding the company's future plans and prospects. These statements are based on our current expectations and we undertake no duty to update them. It is important to note that the company's actual results may differ materially from those anticipated. Factors that could cause actual results to differ from anticipated results are contained in the company's latest earnings release and periodic filings with the Securities and Exchange Commission, and we encourage you to review those factors carefully.

I would now like to turn the call over to Mr. Dan Florness.

Daniel L. Florness - President and Chief Executive Officer

Thank you, Ellen and good morning everybody and thank you for joining us on our fourth quarter earnings call. Before I start, I would like to make sure my mind is cleared of things, so I can focus on the quarter. And I just thought I'd share a personal story and that is a little after 5 this morning, I received the text from my wife, her father Glenn Gustavson afternoon as Gust had passed away at the age of 90. And there wasn't a trip that he made to Winona, he was in Eastern Wisconsin to South of Green Bay.

There wasn't a trip that we made to Winona where he won't tell me how many Fastenal trucks he met on the road or he want been with the pride when he would drive by peers manufacturing in absolute Wisconsin, see those shiny fire trucks knowing that the Blue team with a whole bunch of vending machines were inside that facility helping peers manufacture those fire trucks. This will be my first earnings call in 26 years, but I won't be able to share tidbits of it with Gust after the call and just want to let Gust love you and he will be missed and rest assured the Packers will figure out a way to win this weekend with Alia.

With that a bit on the fourth quarter. So our sales, we grew 13% in the fourth quarter. We had one less business days, we grew almost 15% on a daily basis and the quarter was gaining momentum as we went through it with December growing at 16.5%. We leveraged our income statement and our operating margin grew almost 14% and the quarter really reflects strong underlying demand, good execution on pricing, improved product availability in our supply chain and in full disclosure, probably the benefit of fewer holiday-related shutdowns that would be typical for this period.

It often gets a little bit dizzying trying to make comparisons in 2021 to the prior year, given all the wild COVID swings. So I thought I'd share a few vantage point by looking at a two-year comparison. When we started the year, Q1 was up just over 8% from two years earlier and that was a reflection of a weaker environment, a lot of uncertainty. I'm pleased to say that as we went through the year, that picked up in the second quarter on a two-year basis, we were up just over 10%. In the third quarter on a two-year basis, we were up 13%. In the fourth quarter we were up 20%. And if you look at it on a daily basis, we are up almost 22%. So very pleased with how the year was strengthening within our business as it progressed.

Our gross margin recovered from 2020 as we expected. And it's down from 2019 as we expected, as Holden has shared on earlier calls. The way we're growing the business and the way the mix is changing does cause our gross margin to decline over time. Again, it's a mixed function. And - but it also causes our operating expense to drop over time and we think it's a very effective way to grow the business for our customers, for our employees and for our shareholders.

The - on a two-year basis, our operating profit grew faster than sales, which really speaks to greater productivity that I touched on a moment ago and very effective cost control on the part of the Blue team throughout the organization. When we talk and look at the impacts of COVID-19 and how we think about it on a future basis, we now consider COVID-19 to be merely an ongoing element of our global business environment. And like all the society, we have to learn how to live with it. The first step for us is recognizing it for what it is, it's a serious virus. But we - but our approach is not one of fear and chaos. It's an approach of sharing the facts with our customers and our employees, what we're doing and how we're handling it day to day.

I can share with you, at the end of last year, cumulatively, we've had 3,400 cases, within the Fastenal family over that almost two-year period. Since year-end, that 3,400 has grown to 4,000 as we've had about 600 cases in the first two weeks of the month, about 400 of those occurring last week. If patterns, in January, a mirror what we saw after Thanksgiving in the United States, I would expect our numbers to drop-off in the next couple of weeks and to move back to kind of that 40, 50 to 60 cases per week that we've seen before, and time will tell if patterns repeat themselves.

The - again the biggest focus that we've had in is sharing facts with our employees. We have renovated aggressively our facilities, the air handling to make the air cleaner in all of our facilities. Quite frankly not just for COVID but for flu season in general. And it's one way of addressing the comfort for everybody in the business. The growth driver details are laid out on Page 5 and we continue to see expansion in sales through our digital footprint, which was 46.4% of sales in the fourth quarter versus 37% in four quarter 2020.

Again on Page 4, this is just a comparison to 2019. Thought it'd be helpful for folks looking at the call. And what emerges for me is a business that exits this two-year period stronger as an organization than we entered this two-year period. And I think, which bodes well for our business as we move into the future. And one thing I think that probably understated in these comparisons, when you're looking at the sales growth and our operating income growth, in other words, how did we leveraged and how did we improved the business. The third - three-month period on a two-year basis was actually slightly understated in our strength, because we have one less business day. And when you do $25 million a day, a lot of the gross profit flow straight to the P&L and that 25.9% operating income growth would have been meaningfully stronger.

Flipping to Page 5. You know, Holden - I've been stealing his thunder in recent weeks based on a comment he made to an investor on a call I participated in some months back. And he said, you know, in 2020 and 2021, our customers asked Fastenal for different things than in prior years. If you look at prior years, our customers were increasingly asking us to move in with them and be onsite and provide resources right in their facility rather than from a few miles away. They also asked us to deploy technology to help their businesses be more efficient. Initially it was vending, now it's a combination of vending bins and what we call FASTStock, our mobility applications or more broadly our FMI technology.

But it's really about helping helping customers, be more successful inside their facilities. As you see from these jagged starts, our onsite signings and our FMI device signings have been meaningfully impacted by COVID over the last two years. However, we feel our opportunity for the future is unpainted by this and if anything it's strengthened because the definition of who is the potential customer has expanded dramatically during this time frame.

The one thing that I think should jump out, because of our brands footprint, one thing that for us has always been a relatively small piece is the e-commerce component within our technology platform. And I'm pleased to say that our customers are embracing that more and more and that's partly a function of the times and maybe partly a function of us embracing it too. But our web sales were up almost 50%. Our EDI was up 47.8%, and combined, it was up about - e-commerce was up 48% in the fourth quarter of 2021.

Page 6 is our new chart I asked Holden to put in. And it's stem from a question one of our Directors had in preparation for the Board meeting and those really looking at the fact that we've closed a lot of branches over the last six, seven years. And where do you see that going to. And most of those closures have really occurred in our most mature market, the United States and to a lesser degree up in Canada. But in those two markets combined, we've seen the same pattern. So our branch network peaked out in that 2013 timeframe. At that point in time, if you just started in one of our branches and would it be up in a vehicle and drove 30 minutes, our network would have touched about 95% of the US manufacturing base.

I don't have that exact statistics for Canada, so you bear with me please. But today, that number is about 94% as we've rationalized our network. And we believe that ultimately our branch network in US and Canada will be about 1,450 locations. So there is a few more to consolidate. And that would be about a 93.5% coverage rate on the manufacturing based in United States. As I mentioned on the previous page, our business has evolved. And one of those elements is e-commerce. So in March of 2020, we broke 10% of sales going through e-commerce for the first time in our history.

As we exit 2021, that number is now 15% of sales. As I mentioned on the previous page, from Q4 to Q4, our volume in e-commerce is up about 48%. And in that two-year period from Q4 of '19 to Q4 of 2021, so going back to before COVID started, we are up 105% in our e-commerce business. And it's really a reflection of our customer braced is embracing this way of ordering products from us. But our thrust is first and foremost with FMI technology. If there is a discernible pattern to the usage of this product within a customer's facility, most businesses, most distribution businesses, focused on how do I make that in electronic order. We look at him and say, well, if there's a discernible pattern, why are you even order in the first place. Your supply chain partners should make it available when you need it. And that's what FMI technology is all about.

With that, I'll switch it over to Holden.

Holden Lewis - Executive Vice President and Chief Financial Officer

Great. Thanks, Dan. Turning to Slide 7. As indicated, our sales were up 12.8% in the fourth quarter of 2021. On a same-day basis, sales were up 14.6%, which includes up 16.5% in December. The period still had difficult COVID related comparisons with government daily sales down 35.7% and safety and janitorial products being up only 3.5% and down 3.5% respectively in the fourth quarter of 2021.

As a result, we believe total growth in the period understates the strength we are seeing in our traditional manufacturing and construction customers. Daily sales for our fastener products increased 24.2%. And if we look at sales excluding the COVID affected safety and janitorial products, our daily sales would have been up 21.1%. Outside of government and warehousing, this strength was experienced broadly across our end markets, consistent with macro data points, such as the PMI and industrial production.

We believe the period was also boosted by fewer holiday-related shutdowns and somewhat improved availability of non-fastener products. Pricing contributed 440 basis points to 470 basis points to growth in the fourth quarter of '21, up from 230 basis points to 260 basis points in the third quarter of 2021. This reflects good execution on actions taken during the year to mitigate cost inflation. Higher costs will remain a challenge in the first half of 2022. While certain metals prices seem to curtailing for the moment, most remain at high levels. Product imported into our hubs in the first quarter of 2022 will have a higher cost and shipping costs continue to rise.

We do not currently have any broad pricing events queued up for the first quarter of 2022, but we'll be addressing specific product and product categories particularly fasteners to offset higher costs expected in the first quarter. We expect hub product availability to improve in the first quarter of 2022 and be more stable through the year, which should be a benefit to our customers who are still struggling with availability. However, this reflects shipment timing and our willingness to procure a supply of product several months longer than normal. The supply chain otherwise remain strained. Labor markets remain tight that have seen some improvement in our ability to hire in markets with less restricted on-premises recruiting policies.

Now to Slide 8. Operating margin in the fourth quarter 2021 was 19.6%, up 10 basis points versus the fourth quarter of 2020. Our dynamics in the quarter mimic the full year with gross margin rising off of 2020's product-driven low margin and operating expenses being deleveraged as cost reset off of 2020's artificially low level. The gross margin was 46.5% in the fourth quarter of 2021, up 90 basis points versus the fourth quarter of 2020. This relates to two items. First, we experienced strong absorption of overhead and on strong product demand and growth. This exceeded our expectations, largely due to the strong accelerating volumes in the period.

Second, our safety product margin improved as lower margin COVID-related PPE was a smaller proportion of total safety sales versus last year, and the margin on those products increased. The impact of product and customer mix in the fourth quarter of 2021 was immaterial as the favorable effect of strong fastener growth nearly matched the negative effect of relatively fast Onsite growth. As the gap between fastener and non-fastener growth narrows as seems likely in 2022, this drag is likely to widen to 40 basis points to 50 basis points.

Higher pricing continue to largely match higher costs, yielding a neutral price cost in the fourth quarter of 2021. Our fourth quarter 2021 exit rate and first quarter 2022 plans suggest pricing will remain elevated in the first half of 2022 and sustain a neutral price cost relationship. The increase in gross margin was partly offset by operating expenses growing faster than sales. This primarily relates to cost resets, which are typical of the first year of any recovery but exacerbated in 2021 due to the unique COVID-related cost restraints that existed a year ago.

To provide perspective, in the fourth quarter of 2021, we had four SG&A cost reset categories: incentive pay, health insurance, fuel and travel, where spending collectively increased 35% and which produced about 120 basis points of deleverage in the period. On the remainder of our costs, most notably occupancy as we continue to rationalize the branch network, then IT as we leveraged our strong growth, we achieved 40 basis points of leverage. One should not be lost as the degree to which we improved our operating expense leverage in 2019 to 2021 as detailed on Page 4 of this presentation.

The first quarter of 2022 will still have COVID-related comparisons albeit moderating aside from last year's mass write-off. But comparisons will mostly normalize in the second quarter. At that point, provided volumes remain healthy in 2022, moving past the initial reset year combined with continued productivity gains from further penetration of our digital footprint and our branch initiatives should generate improved SG&A leverage. Putting it all together, we reported fourth quarter 2021 EPS of $0.40 up from $0.34 in the fourth quarter of 2020.

Now turning to Slide 9. Operating cash flow was $156 million in the fourth quarter of 2021, down 51% year-over-year and representing 68% of net income. For the full year, operating cash flow was $770 million, down 30% and representing 83% of net income. We continue to believe our model produces a conversion rate north of 100% of net income. Additions to working capital caused us to fall short of this goal in 2021. Year-over-year, accounts receivables up 17%. This reflects strong customer demand and a shift from PPE buyers last year and toward traditional customers this year, that's slightly blended up days outstanding.

Inventory was up 13.9%. Though about 80% of that was from inflation, growth in product for stock remains modest given supply chain constraints, the rate of sell-through as product becomes available and our ongoing efforts to clean out slow moving hub and branch inventory, close branches and shift our stocking focus in the field, we have a considerable amount of imported product in transit. And we expect to see product availability, particularly for fasteners improve in the first and second quarters. In the current environment where product availability is a key differentiator, we view our investments in working capital as an effective means of utilizing our balance sheet to support customer service and growth.

We finished the fourth quarter of 2021 with debt at 11.4% of total capital, down from 12.9% at the end of the fourth quarter of 2020. We utilized roughly $25 million of our $700 million revolver to have ample liquidity, continue to be available. Net capital spending in 2021 was $148 million. In 2022, we anticipate net capital spending in the range of $180 million to $200 million. This increase is committed to both upgrading and investing in new automation at a couple of hubs, higher spending on FMI devices to support expected higher signings and additional manufacturing capacity.

That is all for our formal presentation. So with that, operator, we'll turn it over to you for questions.

Question & Answers

Operator

Thank you. We will now be conducting a question-and-answer session. [Operator Instructions]. Our first question comes from the line of David Manthey with Baird. Please proceed with your question.

David Manthey - Baird - Analyst

Thank you. Good morning, everyone. Dan, our thoughts are with you and Jen [Phonetic] sorry for your loss.

Daniel L. Florness - President and Chief Executive Officer

Thanks, David.

David Manthey - Baird - Analyst

Yes. So, I didn't see in the slides, it may be in here, but what percentage of the revenue mix was fasteners this quarter?

Holden Lewis - Executive Vice President and Chief Financial Officer

Revenue mix this quarter for fasteners was 33.5%.

David Manthey - Baird - Analyst

Okay, all right. That makes sense. Is it possible that we could see that percentage remain flat or even rise as a percentage of the mix this year. I know sometimes early in these cycles when manufacturing and non-res construction are picking up, sometimes that mitigates the next drift. Could you comment on that? And then I have a quick follow-up.

Holden Lewis - Executive Vice President and Chief Financial Officer

Yes. So at this point, we had a gap between fasteners and non-fasteners this year, that I think it was up 17 percentage points of growth. I would not expect that to continue. I think your question is how far does that come back. You know, currently I'm kind of assuming that growth of fasteners and non-fasteners will be comparable. Right? I think the comps are going to be tougher in fasteners. I think the comps are going be relatively easier in non-fasteners and I think you're going to see - you're going to see significant convergence towards each other in that regard.

Now, that would be an outperformance against history because historically, I think the non-fasteners have grown about 3 percentage points faster than fasteners. And I think that might reflect some of what you're talking about. But I would expect a significant retracing of that gap and right now, I'd probably assume they come in kind of in the same general ballpark from a growth standpoint.

Daniel L. Florness - President and Chief Executive Officer

Dave, the only thing I'd add - only thing I'd quickly add to that is, in the short term, there are two things that can influence that a little bit. There is inflation in fasteners right now. So that's an element. But I think Holden is contemplating that in his commentary. The other thing that could - that will help fasteners as from a mix standpoint is, if you think of our growth drivers, particularly the vending as the element of our growth drivers, that's historically helped non-fasteners because you really don't put fasteners in the vending machine.

It's really helped our safety products as you know, over the last decade plus. Our latest component of FMI, Fastenal Managed Inventory is FASTBin. And in there is an RFID bin that basically put intelligence into a traditional conbond system. That is very helpful to our fastener business because that's really used with OEM fasteners. So if there is any lift, it could be a little bit there, but I think that's relatively short-lived because of the - just the inherent growth differential in the two, because of our maturity level.

David Manthey - Baird - Analyst

Okay, thanks for that, Dan. And then as it relates to the puts and takes on gross margin, if fastener mix is somewhat neutral, you talk about the higher priced inventory moving through and maybe you can scale that factor, the inventory benefit you saw last year that would go away this year? And then anything else I mean rebates or any other minor puts and takes we should be thinking about for 2022 gross margin?

Holden Lewis - Executive Vice President and Chief Financial Officer

Yes. If I think - there actually are quite a few puts and takes. And I now remember, I think from a price cost standpoint, we're fairly neutral. Right? So the impact of price on gross margin, it was neutral in 2021 and we're operating under the assumption that will be neutral in 2022 as well. But you're right, our customer product - product and customer mix was also neutral in 2021. And I think that as you get that gap narrowing between fasteners and non-fasteners, you're going to see that neutral slip back negative.

And so, I am assuming that product, customer mix will be sort of a 40 basis point to 50 basis point drag in 2022. Another piece that I think will be perhaps a drag on gross margin in 2022 will simply be the absorption that we experienced this year. This year, in addition to accelerating growth throughout the year, we also had to begin buying more product because of supply chain challenges. If those things begin to moderate, I wouldn't expect the same degree of absorption benefit in '22 as you get in '21. So those two things could work against gross margin as we get into 2022.

Now there are some offsets on the other direction. 2021 had a lot of mass write-downs. And I think that there is - that's not going to recur. We - I do believe that we will have some product margin improvement in both the fastener and safety side of the business, not dramatic, but again, I think that you can have some 10s of basis points of contribution there. And I think the one thing we'll be watching really closely is the impact of fill-in buys because in 2021 where we had very little - where we had a lot of restraints on our availability in our hubs, because of the supply chain, our field did a remarkable job going out and finding products.

And when they do that, they typically don't get the same margin that they would get if they were still within our supply chain and they often have to move a lot of product around on outside freight, which we would normally do. And so to the degree that the supply chain normalizes and that fill-in buy reverses, I think that that would be favorable as well. So those are all the moving pieces. Netting it all out, I still think gross margin is going to be slightly down in 2022. And that's kind of how I'm viewing at this point.

David Manthey - Baird - Analyst

Very helpful, thanks a lot guys.

Daniel L. Florness - President and Chief Executive Officer

Sure.

Operator

Thank you. Our next question is coming from the line of Josh Pokrzywinski with Morgan Stanley. Please proceed with your question.

Josh Pokrzywinski - Morgan Stanley - Analyst

Hey, good morning guys. And also shout out to the operator. Unlike the totally legit pronunciation, that's a foldca [Phonetic].

Daniel L. Florness - President and Chief Executive Officer

I was going to ask. It sounds like you've got it right.

Josh Pokrzywinski - Morgan Stanley - Analyst

Yes, I know like three tally marks in my career of guys who have gotten it dead right. Good one, yes. So, Holden, I guess similar question on maybe the SG&A leverage. You talked about that being a little bit better. Normally, you don't give quite the same amount of colors, maybe do on gross margin. But maybe anything you could put around parameters for like how much better SG&A leverage just looks as a result of maybe not quite the same cost resets?

Holden Lewis - Executive Vice President and Chief Financial Officer

Yes. Well, remember that part of it is simply comparison, right. I mean I think two things happened in 2022. First, we're going to move past the year one reset. I continue to believe that our incentive pay will be up where we exited fuel, fuel will be up. Health care, who knows. We'll see how that plays out. And I don't think that our travel has necessarily gotten back to where to what we would consider to be normal. But I also don't think that you're going to see in order of magnitude of increase in those categories that looks like what it did in 2021.

So I think you move past that year one reset. I think that takes the comp - our comp issue off the table. And then we're also not going to be comping against those COVID-related cost take-outs from a year ago. Right? So I just - the reason the opex leverage returns is in part just because of the comparison gets easier. Right? We have a long string of improving our leverage and we had a little bit of a pause in that in 2021, but I think that's a unique circumstance, and in 2022 you begin to see something more normal take place particularly as you get into Q2 and beyond. So the comparisons normalize. And any fold into that efforts that we're taking to be more efficient, right, we talk about the structural changes that we've made at the branches, which is contributing to our ability to rationalize the network, a bit more. We talk about the technology investments that we've made, which also contributes to our ability to rationalize the network, a bit more.

And those things are going to allow us to produce leverage off of occupancy and labor. So in my mind where this all comes together is, we would see the operating margin being higher in 2022 than 2021 with incrementals in that 20% to 25% range, which has been our goal. You're right. I'm not overly specific, I want to let you all project how effective at it you think we're going to be. But we - I see the dynamics that existed as recently as 2018 and 2019, where we had gross margin coming down to significant leverage of SG&A. I see those dynamics beginning to reset themselves in 2022.

And that's particularly true, if you get into the second quarter. There is still a little bit of COVID related hangover in Q1, although it's moderating. Once you're into Q2, I think all those comparison issues are past, barring any change in the COVID landscape in the next few months.

Josh Pokrzywinski - Morgan Stanley - Analyst

Got it. That's super helpful detail. And then, Dan, just a follow-up on the comment you made in your prepared remarks on Onsite and kind of the way customers are engaging or want to be served. Is there another KPI that you were sort of tilting more toward whether it's FMI device signings or something else e-commerce that you think folks should pay maybe closer disproportionate attention to given that Onsite maybe customers aren't really looking to engage quite that way at this time?

Daniel L. Florness - President and Chief Executive Officer

Yes. First off, I do believe the commentary, I made about COVID. And COVID, it's just - it's part of - it's part of our life now. I think many organizations are coming to that same conclusion. I think we're unique at all in that regard. And so I think willingness to focus on things that are long term rather than short-term chaotic will improve. And I believe our Onsite signings will improve. The one aspect that we've started talking about this year that we will continue to talk about in the months and quarters to come is our digital footprint and how that continues to expand.

Because it really expands, what we can illuminate for the customer. It also helps us over time become an ever more efficient distribution model because we're pulling more product through the system. Because we know where it needs to go as opposed to pushing it not certain where it's going to go. And you can do things a lot more efficiently, and we've talked in recent months about a concept called LIFT which is our Local Inventory Fulfillment Terminal. We have 17 of them now. And some of those are inside distribution centers and some of those are external distribution centers. But it's essentially we have this vending machine that we can look at the pattern, the vending machine and say, hey, we know what it's going to need with pretty high certainty for the next week.

Maybe we should be picking that product in a LIFT rather than one of our branches where we can do it much more efficiently and allows us to - right now one of the most pressed resources to add to an organization is people. And so it allows us to better leverage that element of our business and allows the energy locally to be focused on consult sales discussions and pure service as opposed to picking inventory. And so I think digital footprint is an really important one and it's one that I'm pleased to say we're uniquely poised to step into because of our branch network.

Josh Pokrzywinski - Morgan Stanley - Analyst

Not at the top [Phonetic]. Thanks a lot.

Operator

Thank you. Our next question is coming from the line of Nigel Coe with Wolfe Research. Please proceed with your questions.

Nigel Coe - Wolfe Research - Analyst

Thanks. Good morning. Thanks for the question. Just, Holden, I wanted to go back to the inventory. I think inventory was up 14% year-over-year. And I think the comment was that the bulk of that's inflation. Is that correct that the majority of that increase would be inflation? So the question back of that would be, is there more inflation to come through the P&L from inventory? And therefore to remain price cost neutral in the first half of the year especially, do you need to accelerate pricing from the 4.5% in 4Q? And that so like the spirt that question is you've got no price increases on your plans. But do you need to have further price increases to maintain that neutrality?

Holden Lewis - Executive Vice President and Chief Financial Officer

Well, I think what I said is we don't have a broad sort of business wide increase plan. We do have changes that we need to make. So to your - first your question. Yes. About 80% of our increase in inventory in the fourth quarter was because of inflation, not because of widgets. The - when I look at the inflation that's coming down the pike, you all know how we account for inventory.

Right now, I would say that if we did nothing else, particularly on fasteners, we would be have behind the ball. We know the cost coming through the system in the first half exceeds where our pricing is today for fasteners. And so, yes, we have other actions that we do intend to take but simply fall sort of thing, we're raising prices on everything, because of generalized inflation. There are certain products within our mix that we didn't raise price as much as we think the market would have justified and we've gone back.

We've looked at that list. We've done the analysis. And we're going to - we're going to address those gaps. There were certain customer sets that we weren't as aggressive with initially intentionally, that we always intended to sort of come back and revisit that group. And that's a significant chunk of revenue that still has to be addressed. And then we think that having availability of product particularly fastener product, when I think a lot of the market will not, I think is also going to allow us to have to be somewhat aggressive versus some of our competitors.

So, we have at this point managed to really track the pricing and the cost effectively through the last three quarters. And we've been able to see what our cost is. And one of the benefits of the long supply chain is we have visibility that extends. And so we've know what's coming up in Q1 and Q2 of 2022, it's not a surprise. And so some of our actions have been tracking that as well. And so, whereas we don't have plans that are as broad as what we've seen through three or four events in 2022. I'm sorry, 2021.

In 2022, in the beginning, we do have plans, particularly on fasteners because if we don't execute those plans, then we would fall behind. But we've managed that price cost delta well. None of this information is new or surprising to us. And we anticipate managing it well in the first half of this year.

Nigel Coe - Wolfe Research - Analyst

Great. Thanks, Holden. That's very helpful. And then my follow-on is on the - just the employee cost, I think up 17%, if I'm not mistaken this quarter. You've indicated that SG&A leverage going forward. But I'm just wondering, of that 17%, how much of that is sort of not one-time in nature, but discretionary bonuses, maybe some signing on bonuses for hiring? And how much would be sort of base inflation within the employee base?

Holden Lewis - Executive Vice President and Chief Financial Officer

If we look at that wage inflation, it hasn't changed much versus earlier in the year. If I look at our full-timers, we're probably sort of in the mid single-digit type range, maybe a touch - maybe a touch below 5% in terms of what our base pay-per-head is looking like on full-timers. If we look at the part-timers, that's still up double digits in terms of growth. So we are seeing some wage increases. However, they've been relatively stable in terms of order of magnitude over the course of the year.

Incentive pay is another matter. I mean, incentive pay was up significantly over the course of the year. I think it was up about 25% and then in Q4 is about 35%. Now, that's a great story, right, that reflects the success we've had as a business in growing our revenues and growing our profits and margins. And I would expect that we're going to be successful in that again next year. But that first year reset is real. And in the second year, I would expect our incentive comp to grow, but I don't expect it to grow at the same rate that we saw in the - in 2021. I think we've seen that pattern year after year. You're correct. That's the cycle.

Nigel Coe - Wolfe Research - Analyst

Thanks guys.

Operator

Thank you. Our next question is coming from the line of Hamzah Mazari with Jefferies. Please proceed with your questions.

Hamzah Mazari - Jefferies - Analyst

Dan, I'm sorry to hear about your loss first of all. And then my question is just around Onsite. Could you maybe talk about expectation for Onsite signings this year? And do you think there is pent-up demand there because you did reference sort of the sales cycle being pushed out and that has yet to sort of normalize?

Holden Lewis - Executive Vice President and Chief Financial Officer

Well, the - so our expectations are 350 to 400 Onsite signings. I think to be very clear, I think the dynamics that made signings a challenge in 2021. We're exiting the year with those dynamics still in place.

And so the reality is that in order to make 350 to 400, or for that matter, 23,000, 25,000 FMI devices, we probably need to see the marketplace normalize a little bit more. And I think the challenge that we have is simply that when our customers are in short-term crisis management mode, I think they have a harder time shifting their attention to long-term strategic decision-making. Right. And I think that's the fundamental issue because we absolutely believe that over time the marketplace can support the kind of signings that we continue to project out. So we'll see how it plays out, Hamzah, but at this point, we're assuming that we're going to have an accelerated rate of signings for our growth drivers and we'll just see how the market plays out. So that should hopefully give you some color in that respect.

And I'm sorry, what was your second question around that?

Hamzah Mazari - Jefferies - Analyst

Yes, it was just around the sales cycle normalizing. Do you have pent-up - do you see pent-up demand there?

Holden Lewis - Executive Vice President and Chief Financial Officer

I don't know if I would call it pent-up demand, because I think in many respects attention has just shifted, right. We have stories from the field of - we put an offer on the desk of our customer and it's just still sitting there and it's three months now. Right? And so at some point that customer will return to that piece of paper on the desk and sign off on it, and it will be ready. Does that mean that in 2022 or 2023, that 350 to 400 becomes temporarily 450 to 500? I don't know. I doubt it, frankly.

I think that we've had a bit of a pause as people have managed their businesses. And as the management of that business begins to migrate away from crisis management, I think that's a good back in taxes [Phonetic]. But I do want to go back to what Dan said before. Because I think one of the concern is that the broader investment community has Hamzah is, well, if you're not signing Onsite, that affect your ability to grow market share. And I get the concern. But to Dan's point earlier, in 2020 and 2021 we grew market share, but we didn't do it because of the Onsite signings. As we all can see, we did it, because at that point, customers are asking us to do something different, which was get COVID materials in 2020 and in 2021 get any materials.

And we grew market share because we did that really effectively. In 2022, we're expecting our customers' environments to become a little less chaotic and we're expecting to shift back to this question of long-term sort of growth driver signings as we think about it. And I think we're going to refill the pipeline. I think that's how this plays out and we will see how right we are as the year progresses. But if the environment remains chaotic in 2022 and our signings are low because of that, I think we're going to gain market share because we meet the customer where they are at the time. That's how we think about it.

Daniel L. Florness - President and Chief Executive Officer

Hamzah, just throw in a couple of thoughts. First off, thank you for your comments. And on Onsites, I'll tweak what Holden said only from the standpoint, our range in the release is 375 to 400. He misspoke. And I'd like the updated range better, 375 to 400. You know there's - I think there's three things that - four things that can help us within that regard with signings. I don't know if there is a backlog per se or pent-up demand. I know there's demand and that demand is the same as it was two, three, four and five years ago.

I do know more customers are aware of our capabilities today than they were at two, three, four and five years ago. If another reason from the discussions we've continue to have with them for the last several years. I think that bodes well for our ability. I think the commentary about people accepting COVID for what it is now and depending on what happens with this late [Phonetic] variance in that and how things play out as we move deeper into the year, we will have a meaningful impact.

I do believe it's going to remain difficult to hire, maybe not as difficult as it has been but can be difficult to hire. So it's difficult for me as a manufacturer to hire and I have a partner that is my supply chain partner who has resources efficiently deployed with technology to assist them to come into my building. That's the easiest way to hire, because I can say the past [Phonetic] yes, I'll take that Onsite model and you're going to put, how many you're going to put in, maybe it's one, maybe it's two, maybe it's five people. So I think that's a real key to improving your ability to hire.

And finally, there isn't an organization that hasn't been shook to its core, shaken to its core in the last two years because of supply chain disruption. I think that bodes really well of people wanting to align with a great supply chain partner and I believe that's what we are.

Holden Lewis - Executive Vice President and Chief Financial Officer

And the only thing I'll add on Onsites just to stick with the theme here. Even though the signings in the new active openings weren't as high in 2021, as we expect there were frankly - as we expected, that group did improve its operating margin by about 1 percentage point, not only over 2020, but frankly over 2018 and 2019 as well. And the days on hand of inventory in that group also has declined versus 2020 and 2019. And so again this is a relatively new initiative for us. And when conditions got a little bit more challenging from a signing standpoint, that group use the opportunity to be a better business in 2021 than it was in 2019 and that's relevant to, they got better and that's going to carry forward really well as - even as our signings and sales to get better.

Hamzah Mazari - Jefferies - Analyst

Very helpful color. Just follow-up question. I'll turn it over. Just on the national account business, what customers are not growing? I know you mentioned 82 of the top 100 are growing. Is there a particular bucket that they all fit into or is just sort of various sort of end market? Thank you.

Holden Lewis - Executive Vice President and Chief Financial Officer

It's mostly - when you're talking about that few companies, it's mostly company-specific items as opposed to market driven. The one exception would be warehousing type customers. That group was pretty strong as you can imagine during 2020. And so they had difficult comps. The other piece has been a little bit slower would be food processing, again for the same dynamic, right. So, but it's mostly company-specific. And I call out those two areas that were COVID affected.

Hamzah Mazari - Jefferies - Analyst

Got it. Thank you so much.

Operator

Thank you. Our next question is coming from the line of Adam Uhlman with Cleveland Research. Please proceed with your questions.

Adam Uhlman - Cleveland Research - Analyst

Hey guys, good morning.

Daniel L. Florness - President and Chief Executive Officer

Good morning.

Adam Uhlman - Cleveland Research - Analyst

And, Dan, sorry for your loss.

Daniel L. Florness - President and Chief Executive Officer

Thanks, Adam.

Adam Uhlman - Cleveland Research - Analyst

Yes, I wanted to go back to Nigel's question about price realization a different way. You had like 4.5 [Phonetic] points of price realization in the fourth quarter. And based on the actions that you guys have taken and that you plan to take in the first quarter, should we be thinking about that benefiting revenue growth by, I don't know, 5% to 6% or 6% to 7%? Can you help us understand the magnitude of the inflation that's coming through?

Holden Lewis - Executive Vice President and Chief Financial Officer

Yes. Well, particularly once you get into Q2 and especially Q3, Q4, you're going to start hitting - you're just going to start lapping pretty big increases. Right? So I wouldn't view any incremental pricing in 2022 is being purely raw incremental pricing, it's going to comp. However, if we take kind of the expectations for Q1 and then we just run those forward, right, so who knows what's going to happen in Q2, Q3, Q4 with the environment.

But if you just take what we expect to do in Q1 and run those forward, I do think that your pricing contribution in 2022 could exceed 3%. No, again, not all that - we don't know how the market is going to play out over the course of the year, it's a long 12 months, such based on what we know today. But yes, I do believe that you could have pricing contribute to sales over the course of 2022 in the north of 3% just based on what we've done today. But I wouldn't expect 5% plus type pricing in 2022, simply running the comps.

Adam Uhlman - Cleveland Research - Analyst

Yes. Got you. And then from a bigger picture perspective, I think some investors are starting to get worried that manufacturers are holding some inventory because of the supply chain issues and worries about that. I guess I'm wondering if you're seeing any evidence of that across your customer base that there is pockets of inventory building up that eventually might go from broadly a shortage to like an inventory issue next year that - anything that's come of concern?

Daniel L. Florness - President and Chief Executive Officer

The only thing I could see Adam is, you know - and this is from anecdotal discussions during the year. I know situations where a customer has product that's near completion that setting - that's still sitting in a web because there is a half dozen chips that need to go into that piece of equipment. And that piece of equipment can't be finished without those chips. But everything else has done around it and but I think that's gotten better as we've gone through the years. I don't think that's - I think that's worked its way through, maybe not perfectly but pretty well. Probably the only place you would have, I think some inventory issues as you go into the New Year. And I think the market is on top of this, and we really react to it would be - we've talked about ocean transit times for products we're importing.

And if I think of - if I think of the year and we talked about this on the third quarter call is, February and March we're particularly ugly. It didn't get worse in April and May, it did get worse in June and then it kind of moderated. And then September - August and September we're really ugly again. And then it moderated in October. Well, November and December were the ugliest two months of the year. So that's the reality of the landscape right now.

But at some point in time, and I don't know when that point in time is, that will get better. And all of a sudden when that works its way down, there is a lot of product that's queued up in some of our increase in inventory is because we have deeper inventories on certain things now than we would normally have, because if it takes longer to get here, you need to buffer that into your inventory. So let's just say it's taken 60-ish days to get product across the ocean between port to port and then discharge port to destination. And that goes back down into the upper 30s. You're going to have a little blip in inventory that will quickly fix itself, but it's still a blip nonetheless, but that's more on the raw material inbound, than it is in finished goods. And I think your question was more of a finished goods, Adam.

Adam Uhlman - Cleveland Research - Analyst

Fantastic. Great. Thanks, Dan.

Holden Lewis - Executive Vice President and Chief Financial Officer

And Adam, Dan, as you point out, I think you also asked about maybe the first quarter, first half on the pricing question. It wouldn't surprise me if pricing approach is 5% in the first quarter and second quarter. And it comes in a little bit higher than we just saw in the fourth quarter. That wouldn't surprise me. But as for the full year, I don't think you're going to be at that level.

Adam Uhlman - Cleveland Research - Analyst

Got you. Thanks, Holden.

Operator

Thank you. Our next question is coming from the line of Ryan Merkel with William Blair. Please proceed with your questions.

Ryan Merkel - William Blair - Analyst

Thanks. Congrats on the quarter, fellas. I wanted to ask about digital, Dan. You mentioned digital maybe getting to 85% of sales. What gives you confidence in that? Is it truly just it adds productivity for the customers that that's simple? And then what will the makeup be roughly long term between e-com bins and vending?

Daniel L. Florness - President and Chief Executive Officer

You know I think it's really predicated on the fact that when we really try to understand what our customer uses over the course of the year, we think that that 65% of it is really planned spend. But unfortunately, customers either don't have a supply chain view of it that way or they - or we don't have the tools and supply chain historically to manage it that way. But we fully believe 65% is really predictable in some form or fashion if you really understood it. And we think FMI over time can grow to be that 65%. So that's was the piece of it is.

And if I started to putting it up between the components of FMI or vending or bins and then of what we call FASTStock where you're just going out and scanning bins, I wouldn't be surprised if 40% of that. I'm guessing what those numbers because we honestly don't know. I won't be surprised if 40% of that ends up being what we call FASTStock. And not 40 points, 40%, so 25-ish percentage point. And I think the other 60% is a combination of the vending in the bins. And I think the bins ultimately can be a big piece, because that's the bins are big in OEM. Vending is big in MRO. So it depends on how your mix plays out there.

But that's where the 65% comes. The next piece of the 85% is really, we look at and we say we think there's going to be another 20 points of e-com on top of that. Now that doesn't mean e-com and - now that's where that my story is going to get really muddy, and I apologize for this, Ryan. That doesn't mean we think e-com is going to be 20%. We've - I personally think that that 65% of FMI, I can't fathom a world where a big chunk of that doesn't get billed electronically. So, let's take half of that gets build electronically. So that's 30 points of e-com right there, but it's just EDI billings.

And then the other 20% I talked about, to get to 65% to 85% is another piece on tabular. So our e-com in that scenario is 50. But 20 points of that is, is incremental and 30 point of that is just double counting FMI. And now, I probably just lost everybody on the call, but I hope that's going to be fair. [Speech Overlap]. I suspect there's some clean up to do after this call.

Ryan Merkel - William Blair - Analyst

But I followed most of it, Dan.

Daniel L. Florness - President and Chief Executive Officer

Yes, but it's really a case of that sounds that repetitive. The most efficient way is why you're ordering in the first place. And that's kind of like somebody that has a newborn kid and they set up diapers, the good sent in. And because we know kids they need diapers. And we know that in two months the kid is bigger than it is today. I probably should say he or she, but the kid is going to be bigger and use it. That's a plannable thing. Why you're going out buying diapers.

Ryan Merkel - William Blair - Analyst

Right. Well, makes sense. I mean, that's the trend and it allows you to grow with less labor and it's more productivity to the customers, so all makes sense. My follow-up is on fasteners, how much of the 24% fastener growth was price? And then historically if metal and transport prices fall, do you have to lower fastener prices?

Holden Lewis - Executive Vice President and Chief Financial Officer

So our fastener pricing is probably neighborhood of 20%. Now again that's lagging cost, it's coming through the channel. That's the degree to which you've seen higher material costs and steel cost et cetera, sort of influence. So we've had significant impact from pricing on the fastener side. I'll probably defer to Dan on the history around giving up stuff when sort of inflation goes the other way because he still have the history that I may lack at this point.

Daniel L. Florness - President and Chief Executive Officer

The reality of the last few years is our customer supply chain has become more expensive. And we nearly are a conduit of it, we're the supply chain partner. When you look at it from the perspective of OEM fasteners, if the costs go up, the cost go up, it's the cost predominantly. The cost will go down in a competitive marketplace and that usually moves with the turn of inventory and that's not a new dynamic. The challenging part is what's the timeframe in which that happens because a big element of the increase is the dysfunction of the transportation element and that's not going to correct itself anytime soon. And the dysfunction of that includes the ports, it includes capacity, ocean carriers. It includes availability of drivers. Part of the issue is the amount of product that's going on a semi today that should be going on rail because of all the disruption. And - but we upgraded the credit [Phonetic] marketplace. On the MRO side, that's more dictated on mix and what you're sourcing.

Ryan Merkel - William Blair - Analyst

Well said, Dan. Thanks.

Daniel L. Florness - President and Chief Executive Officer

With that, I see we're at 2 minutes to the hour. Again, thank you for participating in our call today. I hope everybody has a successful 2022.

Holden Lewis - Executive Vice President and Chief Financial Officer

Thank you, everyone.

Operator

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Q4 2021

Earnings Transcript

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