Good morning. My name is Chris and I'll be your conference operator today. At this time, I would like to welcome everyone to AutoNation's Fourth Quarter and Full Year Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. [Operator Instructions] Thank you.

Robert Quartaro, Vice President of Investor Relations, you may begin your conference.

Robert Quartaro - Vice President Investor Relations

Thank you. Good morning and welcome to AutoNation's fourth quarter and full year 2019 conference call and webcast. Leading our call today will be Cheryl Miller, our Chief Executive Officer and President, and Joe Lower, our Chief Financial Officer. Following their remarks, we will open up the call for questions. I will be available by phone following the call to address any additional questions that you may have.

Before we begin, let me read our brief statement regarding forward-looking comments. Certain statements and information on this call, including any statements regarding our anticipated financial results and objectives constitute forward-looking statements within the meaning of the Federal Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve known and unknown risks, including economic conditions and changes in the applicable regulations that may cause our actual results or performance to differ materially from such forward-looking statements. Additional discussions of factors that could cause our actual results to differ materially are contained in our press release issued earlier today and in our SEC filings, including our most recent Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q and current reports on Form 8-K.

And now I'll turn the call over to AutoNation's Chief Executive Officer and President, Cheryl Miller.

Cheryl Miller - Chief Executive Officer and President

Good morning and thanks for joining us. AutoNation's financial results this quarter again reflect our focus on operational excellence and delivering a peerless customer experience. Low unemployment and three interest rate cuts by the Federal Reserve have supported consumer demand and reduced our inventory carrying cost and we believe industry combined new and used vehicle sales for 2020 will be in line with last year.

Today we reported record fourth quarter earnings from continuing operations of $1.74 per share. Same-store fourth quarter 2019 revenue totaled $5.5 billion, an increase of 4% compared to the year-ago period. Same store gross profit of $886 million increased by 7% compared to the year-ago period, driven by growth in all of our business sectors, new vehicles, used vehicles, customer care and customer financial services.

We continued to manage our inventory levels to meet customer demand and we are in great shape for the upcoming selling seasons. Due to our disciplined inventory management, new vehicle inventory decreased over 11,000 units year-over-year.

For the quarter same store total variable gross profit per vehicle retailed was up $215, or 6% compared to the same period a year ago. We were pleased that our new unit sales were in line with industry retail sales while increasing new vehicle margins.

Same store new vehicle gross profit per vehicle retailed increased $80, or 5% on a year-over-year basis. We remain committed to executing at a high level and seeking the optimal balance between new vehicle pricing and volume.

Same store used vehicle gross profit was up 21% and same store used vehicle gross profit per vehicle retailed increased $122, or 9% on a year-over-year basis. We expect consumer demand to continue for nearly new vehicle as customers find value and relative affordability in the used vehicle sector. We are excited about our used business where our multi-channel go-to-market strategy has prepared us to evaluate the next phase of growth both organically and our existing stores as well as through potential acquisitions. As part of our strategy to expand channels for used car sales, I'm pleased to share that the AutoNation USA group broke even for the third consecutive quarter.

Same store customer financial services delivered another record-breaking quarter with gross profit per vehicle retailed of $1,989, an increase of $130 or 7%. Approximately $650 of our gross profit per vehicle is generated from financing and approximately $1,350 is generated from product sales. Our same store total variable gross profit per vehicle retailed was $3,654 and that was driven by a strong growth in gross profit per vehicle across new, used and customer financial services. We are excited about our future. As we have stabilized our new vehicle business, we are realizing solid growth in our used business and we see further opportunity in our brand extension.

Same store customer care gross profit was $398 million, an increase of 4% compared to the same period a year ago with strong growth in customer pay, which was up 5%. Warranty gross profit was down 1% year-over-year for the quarter.

Our customer care business continues to generate solid growth due to our brand extensions, increasing vehicle complexity and industry vehicle and operations demographics.

I'll now turn the call over to our Chief Financial Officer, Joe Lower.

Joe Lower - Executive Vice President and Chief Financial Officer

Thank you, Cheryl, and good morning everyone. Before I address our financial performance, I just wanted to share how excited I am to join the AutoNation team and that I'm looking forward to working together with our associates, analysts, investors and all of our key stakeholders going forward.

Now to the financial results. For the fourth quarter, we reported net income from continuing operations of $158 million or $1.74 per share versus $93 million for $1.02 per share during the fourth quarter of 2018. This represents a 71% increase on a per share basis. The fourth quarter 2019 results included net gains from store and property divestitures of $20 million after tax or $0.22 per share and a non-cash gain related to our investment in Vroom of $19 million after tax or $0.21 per share.

Fourth quarter 2018 results included net gains from store and property divestitures of $13 million after tax, or $0.15 per share and restructuring-related charges of $7 million after tax or $0.08 per share. During the fourth quarter same store revenue increased $208 million, or 4% compared to the prior year. On a total store basis, revenue increased $137 million or 3% and gross profit increased $48 million or 6%.

Strong margins and gross profit growth, as well as disciplined cost management, continued to drive SG&A leverage in the fourth quarter. SG&A as a percentage of gross profit was 72.0% for the quarter which represents a 250 basis point decrease compared to the year-ago period. As a reminder, we incurred approximately $9 million of restructuring-related charges in the fourth quarter of 2018, which benefited the year-over-year comparison by 110 basis points.

Looking to 2020, we expect our SG&A to gross profit to be equal to or below our full year 2019 level as we continue to manage expenses while investing in our brand extension strategy. Due to the timing of certain compensation expenses, we expect the SG&A to gross profit percentage to be higher in the first quarter of 2020 and then improving in the remainder of the year. The provision for income tax in the quarter was $53 million, or 25.3%. We continue to estimate our full-year 2020 tax rate to be between 26% and 28%.

Floorplan interest expense decreased to $29 million as compared to $37 million in the fourth quarter of 2018 due to lower interest rates and lower average floorplan balances. Non-vehicle interest expense decreased to $25 million as compared to $29 million in the fourth quarter of 2018, primarily due to lower average debt balances as we paid down debt from free cash flow. At the end of December, we had $2.1 billion of non-vehicle debt, a decrease of $166 million compared to the end of the third quarter.

Other operating income was $32 million in the fourth quarter of 2019, compared to $23 million in the prior year, an increase of $9 million. Other operating income was primarily comprised of gains related to store and property divestitures in both periods. Our pace of divestitures has slowed significantly from prior years. While we will continue to evaluate and manage our portfolio as part of our asset optimization strategy, future divestitures will be more opportunistic in nature.

Our cash balance at the end of the year was $42 million, which combined with our additional borrowing capacity resulted in total liquidity of approximately $1.5 billion at the end of the year. Under the current Board authorization, the Company has approximately $219 million available for share repurchases. As of December 31st, there were approximately 89 million shares outstanding, not including the dilutive impact of certain stock awards.

Our covenant leverage ratio decreased to 2.2 times at the end of the fourth quarter compared to 2.6 times at the end of the third quarter as we continued to reduce outstanding borrowings from our strong free cash flow generation.

Gross capital expenditures were $87 million compared to $122 million in the prior year. Excluding lease buyouts and related asset sales, net capital expenditures were $54 million for the quarter compared to $97 million in the prior year. As a reminder, capital expenditures are reported on an accrual basis. In 2020, we expect gross capex to be generally in line with 2019 spending levels.

Our capital allocation strategy remains consistent. Our first priority is investing in our current business, including our brand extensions. Beyond that, we will allocate capital where we believe we can generate the greatest shareholder value. We remain well positioned to act opportunistically due to our strong balance sheet, robust cash flow generation and ample liquidity.

I will now turn the call back over to Cheryl.

Cheryl Miller - Chief Executive Officer and President

Thanks, Joe. Our four quarter results are clear evidence of the progress we are making in driving profitable growth across our business. We've continued to deliver strong execution through improving new vehicle gross margins, while also continuing to grow our used, customer financial services and customer care businesses. We will continue to seek the optimal balance between pricing and volume while we maintain our emphasis on providing a peerless customer experience. I'm encouraged by the progress we are making within our brand extension strategies and the strong operational focus and cost management discipline we have demonstrated.

Before we open the call for questions, I would like to personally thank AutoNation's over 25,000 associates from coast to coast for all of their hard work and to congratulate them on being the number one, most recognized group by J.D. Power's Dealers [Phonetic] of Excellence as well as being ranked number one in reputation management for auto retail by Reputation.com.

And operator, we will now take the questions from the audience.

Question & Answers

Operator

Certainly. [Operator Instructions] And our first question is from Stephanie Benjamin with SunTrust. Your line is open.

Stephanie Benjamin - Suntrust Robinson Humphrey - Analyst

Hi. Good afternoon.

Cheryl Miller - Chief Executive Officer and President

Hi, Stephanie.

Stephanie Benjamin - Suntrust Robinson Humphrey - Analyst

I was hoping you could discuss a little bit on the strong performance you continue to see in the F&I segment or - and just really how you view that can continue kind of going forward. So maybe you can give us an update of where we are in the brand extension strategy. And just as you face very tough comps in 2020 just how you're looking at the ability for that to kind of really grow at such a nice clip, it would be helpful. Thank you.

Cheryl Miller - Chief Executive Officer and President

As the customer financial services was our first brand extension, as you've noted, we maintained all-time record performance in that area. Would remind you that we still expect strong performance, but as a reminder, we continue to see a migration from new to nearly new and into the used part of the business, which has a lower dollar profit contribution for customer financial services. So as we go forward, we expect continued strength but the dollar weighting as you shift towards used does give some pressure in dollar, but your aggregate gross profit dollars should say strong in that area.

Stephanie Benjamin - Suntrust Robinson Humphrey - Analyst

And then maybe just broadly, give us an update on just the brand extension strategy and what we should look for in 2020, would also be helpful and kind of the progress you made in 2019 and where we're at now in 2020. And then within that, is there an ability where we should start to see maybe some expansion of your USA stores now that you are at least broke even in the three that you have as of right now or the handful that you have now? Thank you.

Cheryl Miller - Chief Executive Officer and President

Yeah. So we have five AutoNation USA stores. And if you've been out for a second our broader brand extensions were in customer care with parts, with auto gear, also with auctions, with AutoNation USA as well. So with AutoNation USA we're pleased with where we are. Our focus right now is volume, but sustainable volume. In that we've got the five stores today and we will consider broadly three years we've got the multi-channel strategy between digital franchise stores and AutoNation USA. So we'll consider organic as well as possible acquisitions to grow out used.

Within the customer care part of the business, we continue to focus on penetration. You see strong customer pay from us with respect to brand extensions contributing to that as well as solid performance in our auctions.

So we feel very good about the brand extension strategy and certainly you see our first brand extension that continue to do extremely well, customer financial services. And as an adder within our strong used profit for the quarter, part of our brand strategy and our brand extension strategy was One Price in used and We'll Buy Your Car. So those are some additional things we feel very good about that helped contribute to the results in the quarter.

Stephanie Benjamin - Suntrust Robinson Humphrey - Analyst

Great. Thank you so much and I'll leave it at that.

Cheryl Miller - Chief Executive Officer and President

Great. Thanks, Stephanie.

Operator

Your next question is from John Murphy with Bank of America Merrill Lynch. Your line is open.

John Murphy - Bank of America Merrill Lynch - Analyst

First question, we think about the used and customer care opportunity Cheryl, maybe there is some concern and it's certainly you're not getting the benefit for it in the stock even though it's up today that the used in parts and service or customer care business will fade as the fleet ages and nearly new vehicles might not be as available to you as they are right now. It seems like it's - that theory is way overblown, at least in my opinion. I'm just curious as you think about this over the next couple of years, did you think this used business and the customer care will still be an opportunity for you? As you think about how old you can go, maybe in the age spectrum, is there an effort to maybe go a little - keep [Phonetic] a little bit older in the age spectrum just to open up the addressable market in a big way?

Cheryl Miller - Chief Executive Officer and President

Hey, John. Great question. We actually expanded on the age spectrum a number of years ago as we pushed in customer pay but vehicles keep getting more complex. So as we think about calibration opportunities, as we look at electric, as we look at hybrid, it's just the complexity that you see in level three, not to mention some of the work that we're doing with Waymo in servicing autonomous vehicles. So we feel really good about customer care in the future, particularly for franchise dealers. And for us, covering over 30 brands and having the technicians that we do, we feel like we're really well positioned in that area.

And with used vehicles there's still a good pipeline of off-lease vehicles coming in. So we expect that to remain strong for this year and certainly between our digital strategies, our franchise, used and AutoNation USA we hit a number of channels and that helps us sell different types of used vehicles as well. And we also source over 70% of our vehicles internally. So we feel like from a used standpoint, we have a good competitive advantage in that.

John Murphy - Bank of America Merrill Lynch - Analyst

That's very helpful. Then just a second question on floorplan interest expense, obviously you did a great job of managing inventory down and rates are helping a bit. I mean, how should we think about that in 2020? And are you getting sort of a more rational response from your business partners being the automakers in trying to keep inventory reasonably tight to support pricing? I'm just - it seems like the dynamic has shifted there into the positive as well.

Cheryl Miller - Chief Executive Officer and President

The OEMs have done a really good job there. So we are not getting inventory push. So we feel like the OEMs are in pretty good shape with the way that they're managing production. So we're down to 52-days supply. We think that's a healthy level. That's down 11,000 units year-over-year and certainly between that reduced inventory levels and the rate cuts that provides a good tailwind for us. We continue to make sure that we manage the consumer demand, but we feel really good about how that's positioned and we feel good about prior model year inventory as well and that's something that we actively manage.

John Murphy - Bank of America Merrill Lynch - Analyst

So it seems like, to put into context, it seems like it should be sort of a tailwind similar to what we saw in the fourth quarter going into 2020 just the rates are lower and inventory is being managed better. Is that a reasonably fair statement?

Cheryl Miller - Chief Executive Officer and President

Absolutely. So we feel like there is good opportunity there to have that continued tailwind but in addition to that, it's also helped support customer demand. So as you look at new and used units, we're expecting the aggregate level of $57 million across the two to be the same in 2020 as what we saw in 2019 and part of that is supported by lower interest rates that the customers see on their loans as well. So we get a benefit both from floorplan rates as well as rates that the consumer sees when they're coming in.

John Murphy - Bank of America Merrill Lynch - Analyst

And then just lastly, real quick on SG&A, I know you sound like it's going to be relatively flat to maybe slightly down as a percent of growth on a year-over-year basis. But in the past you've operated closer to 70%, sometimes did below that. Is there something structurally that is different about the business now that will keep you from getting there or eventually as you get through all these initiatives, we could see a drift down to those levels again?

Cheryl Miller - Chief Executive Officer and President

It's important that we keep investing in the brand extension strategy as well as continued development of digital. So I think these levels are the right amount to make sure we're investing for the future. So we want to make sure that we're running the business today, but that we also have a foot into the future. And in order to do that I think you'll see us around these levels. Over time we continue to think longer term, 70% is sustainable, but we don't want to miss the opportunity and cut ourselves short on investing today for the future.

John Murphy - Bank of America Merrill Lynch - Analyst

Great. Thank you very much.

Cheryl Miller - Chief Executive Officer and President

Thanks, John.

Operator

Your next question is from Rick Nelson with Stephens. Your line is open.

Rick Nelson - Stephens - Analyst

Thanks. Good morning. [Speech Overlap] Cheryl you pulled down debt balances quite a bit this year. I am curious if that's an ongoing strategy as we look to 2020 and if you have a targeted leverage ratio in mind.

Cheryl Miller - Chief Executive Officer and President

The reason debt balances came down is because of the strong cash flow generation. So that's a great thing and a reminder about the strength of the business model as we had growth across all of the sectors. Certainly we're operating on the lower end of leverage and that came down pretty quickly. So we were 2.6 times and within a quarter, given strong cash flow generation, came down to 2.2 times. We're certainly going to continue to opportunistically deploy capital. And the great thing is our balance sheet is in incredible shape.

So we will be able to consider and move quickly on different opportunities within brand extensions and just future strategy for the business. And there is no better place to do that from - than from a position of strength when you also are enjoying access to low cost capital. So no particular target. You've seen us operate at or slightly below these levels in the past, but certainly post that we always continue to deploy capital.

Rick Nelson - Stephens - Analyst

Got you. And your appetite for acquisitions these days and the brand extensions has been a big focus but are acquisitions part of the future?

Cheryl Miller - Chief Executive Officer and President

We are always open to acquisitions. We are going to be prudent on price, particularly on the new vehicle franchise side. We have slowed our disposition. So we had a number of years where we trimmed portfolio in certain brands and other pieces of that. So we're really largely done that disposition strategy. There could be some opportunistic moves there.

In terms of acquisition, there is always assets in certain markets that we would find attractive. But again we're going to be disciplined on price and we'll also be open to looking at additional opportunities. So Waymo was a good example of an area in which we have a foot in the future. Vroom, we actually had an investment and a foot in the future. And so if there is other acquisition or partnership opportunities that could require some capital it's certainly something that we'll consider as well as assets in the used vehicle space if they make sense.

Rick Nelson - Stephens - Analyst

All right. Got you. Finally, if I could ask you, what drove the gains in Vroom?

Cheryl Miller - Chief Executive Officer and President

So that was based on a capital raise at a higher valuation. So we're pleased with that and pleased with the opportunity to continue to test and learn there.

Rick Nelson - Stephens - Analyst

Great. Thanks and good luck.

Cheryl Miller - Chief Executive Officer and President

Thanks, Rick.

Operator

Your next question comes from Rajat Gupta with J.P. Morgan. Your line is open.

Rajat Gupta - J.P. Morgan - Analyst

Good morning. Thanks for taking my question and also welcome to Joe. I had a question on parking services, particularly on the customer pay side of things. You've obviously expanded your product portfolio there, the breadth of products that you're offering. One of the aftermarket retailers last week talked about some slowing in the first quarter due to the warm weather and then they also talked about some inflation related tailwinds in 2019 potentially lapping this year. Just trying to get a sense of what you're seeing out there and what's your outlook for 2020 in parts and services overall? And then also across like the different categories like customer pay and wholesale and things like that. I know warranty is difficult to predict, but any visibility you have on like the other buckets if you could share. Thanks.

Cheryl Miller - Chief Executive Officer and President

Sure. Our outlook is that we expect that to remain solid likely in the mid-single digit level given the fact that we have largely a sunbelt footprint, we're not as affected by the warm weather. The warm weather is actually good for us overall with sales and we see - we see inflation being reasonable and certainly with the tariff situation where it is we think that's in a reasonable spot. Warranty, as you mentioned, is difficult to predict, but we do think we have an opportunity to continue with our strong OEM business as well as with our aftermarket parts business. So we view it as a very solid year - very solid potential year in customer care.

Rajat Gupta - J.P. Morgan - Analyst

Got it. And on the capital allocation side, just to follow up on next question, you talked about some acquisitions on the new side. What kind of assets would you be looking at, is there any color you could provide there?

Cheryl Miller - Chief Executive Officer and President

At this point we're still evaluating the landscape, but we would definitely be open to looking at assets within used and certainly we'll always continue to opportunistically look within new, but it has to be the right brand and right markets.

Rajat Gupta - J.P. Morgan - Analyst

Got it. That's helpful and then just lastly on the used side what really drove like the acceleration here in the fourth quarter? It looks like both GPUs and volumes were solid but AutoNation USA looks like was on breakeven. So it looks like a lot of that came from just a franchisee side of things. I mean, what - is there - could you dissect that performance a little bit. That will be all from my side. Thanks.

Cheryl Miller - Chief Executive Officer and President

Yeah. It really down to strong operational execution and the continuation of the strategy with One Price which customers love. So that helps the brand as well as We'll Buy Your Car. So, we've increased our We'll Buy Your Car purchases. Our AutoNation USA stores have higher penetrations in We'll Buy Your Car and that's something that we're continuing to focus on throughout the base franchise business as well. So those two things helped lift used volume in addition to just the general consumer shifting towards nearly new.

So new vehicle prices in the last five years were up about $5,000. So that 15% increase in prices when customers come in does shift them over to you. That being said, we were pleased with the fact that our new vehicle units were down about 3% at retail in the fourth quarter, which was actually pretty consistent with the industry average, which was down about 2%.

Rajat Gupta - J.P. Morgan - Analyst

Got it. Great. Thanks a lot.

Cheryl Miller - Chief Executive Officer and President

Thank you.

Operator

Your next question is from Chris Bottiglieri with Wolfe Research. Your line is open.

Chris Bottiglieri - Wolfe Research - Analyst

Hey. Thanks for taking the question. Wanted to follow up on a question - answer you gave earlier on the complexity of vehicles. So wonder if you could help maybe contextualize or quantify that for us maybe specifically when you look at similar model years, right, in your parts and services divisions, how did the retention rates for the battery electric vehicles, the hybrids and other vehicles that you would describe as complex, how did the retention rates of those vehicles compared to traditionalized vehicles?

Cheryl Miller - Chief Executive Officer and President

I would put in the context to say that the actual amount of vehicles on the road in electric and hybrid remains very small. So as I think about the over 275 million car parks today the type of complexity that we're going through [Phonetic] is things like aluminum that take out weight, right. So there's additional tolling [Phonetic] in aluminum, re-calibration, particularly in our collision business and just the compacting of the parts within the vehicles as you pull weight out. So that's the main focus in terms of vehicle complexity and some of the level three features we're seeing in the vehicles. As we get to electric, we care for electric vehicles for a number of years. So that's not actually new to us.

Starting back with the hybrids into some of the electrics that we have out many years ago in BMW, you had the i3 and i8. So we have specialized technicians, we have master technicians, we have technicians that also work on autonomous. And so we're well positioned I'd say particularly versus the independent to continue to take share as electric and hybrid becomes more common, but also just as manufacturers roll out additional L2 and L3 features in the cars. And a lot of calibration work needs to be done in the industry as well.

Chris Bottiglieri - Wolfe Research - Analyst

That's helpful. And then want to follow up on the retention initiative that you're rolling out now - not retention, the kind of like online Buy Your Car appraisal tool. Can you talk about that end market? Are you seeing any signs that like competition for trading is becoming more competitive? Obviously, new initiative for you, but just kind of curious about how you look at that market today.

Cheryl Miller - Chief Executive Officer and President

Yeah, we self source 70% of our vehicles and we'd actually like to continue to do that. So, we have great retail locations, we've got a great digital presence. So that combination for us is extremely helpful in sourcing and that's an initiative where we continue to drive the awareness to customers that we'll buy your car even if you don't buy it from us. So for franchise new, not every customer is aware of that proposition. So it's something that we're continuing to drive both in our marketing and then online and in stores when customers come in. So we think there is a continued opportunity for sourcing in that area.

Chris Bottiglieri - Wolfe Research - Analyst

Got you. Then the economics if you compare those for the trade-ins versus off-lease vehicles or auction, like how do the unit economics look between the two?

Cheryl Miller - Chief Executive Officer and President

Definitely higher unit economics for self-sourced vehicles. The good thing for us is we own several auctions as well. So any vehicles that are traded in from our stores, we take a second look. And so we really want to make sure that we're retailing every vehicle that we can rather than doing anything through wholesale and we feel like our sourcing is definitely an advantage in that area and also reconditioning. So we earn the profitability from reconditioning for vehicles that are traded in with us as well.

Chris Bottiglieri - Wolfe Research - Analyst

Got you. That's helpful. Thank you.

Operator

Your next question is from Armintas Sinkevicius with Morgan Stanley. Your line is open.

Armintas Sinkevicius - Morgan Stanley - Analyst

Great. Good morning. Thank you for taking the question. When I'm looking at new, last year we had a bit of a shift in strategy through the course of the year and emphasis on profitability early on striking a balance later on in the year between profitability and volumes. How should we be thinking about your plan for new vehicles into 2020?

Cheryl Miller - Chief Executive Officer and President

We like the balance point that we're at now. If you remember at the beginning of 2019, we were lagging the industry in retail unit sales as we pulled through additional PVR. As we ended the year, we had a much better balance between those two and we were still able to maintain the PVR. So we like the spot that we're in today with respect to the strategy. I think it was important for us to stabilize that new PVR last year. But now that that's been accomplished, I think we have a nice balance between volume and PVR and you saw that pulling through in the numbers.

Armintas Sinkevicius - Morgan Stanley - Analyst

Okay. And on AutoNation USA for Sonic, for instance, the turning point for that company was when EchoPark turned profitable. You've now had three consecutive quarters of breakeven. What are some reasons that you would pursue this with more bigger than you are today. What would cause you to look at it that way?

Cheryl Miller - Chief Executive Officer and President

Yeah, we're continuing to focus on additional We'll Buy Your Car volume. We want to make sure with AutoNation USA, our goal was to get additional volume through these stores to make sure it's sustainable. In any given time period you can always, through marketing or other means, artificially put volume through but we wanted to make sure we have a sustainable path as we look at the next phase of rollout of used broadly, whether that's digital, whether that's additional organic moves within franchise or expansion of AutoNation USA through greenfields or potential acquisitions.

Armintas Sinkevicius - Morgan Stanley - Analyst

Okay. And just to touch on the other element of your multi-channel strategy, what are your initiatives for digital in 2020?

Cheryl Miller - Chief Executive Officer and President

Yeah, we've continued to do additional We'll Buy Your Car in digital. We've continued to improve our websites and put additional features on them as well. So it's really continued evolution starting back when we did AutoNation Express, really continuation of that strategy and our mobile strategy in both new and used.

Armintas Sinkevicius - Morgan Stanley - Analyst

Okay. Great. Thank you for taking the questions.

Cheryl Miller - Chief Executive Officer and President

Thank you.

Operator

Your next question is from Bret Jordan with Jefferies. Your line is open.

Bret Jordan - Jefferies - Analyst

Hey. Good morning, guys.

Cheryl Miller - Chief Executive Officer and President

Good morning, Bret.

Joe Lower - Executive Vice President and Chief Financial Officer

Good morning.

Bret Jordan - Jefferies - Analyst

I have a question on the parts business, I guess my usual question. As you've got a bit more experienced whether it'd be internally sourcing your own parts or selling the third parties, I guess where do you feel you are in that parts rollout? And I think maybe you've done a supply test with one of the collision consolidators out there. Could you give us some update as far as how you're doing selling parts to outside your network?

Cheryl Miller - Chief Executive Officer and President

We've always had great relationships and sold a lot of parts to outside of our network, both on OEM and precision parts. So our goal is to make sure we continue to provide great quality OEM parts. And in many cases, we think there is a continued opportunity to do that with a number of collision players on the OEM side, as well as potentially through some of our aftermarket collision parts. So in aftermarket collision parts, I'd say, we're still in relatively early innings of that although we certainly have continued to mature that business and on precision parts, we continue to be focused on penetrations within reconditioning of the vehicles using some of those parts in particular, as well as certain non-warranty customer pay.

Bret Jordan - Jefferies - Analyst

Okay. And then a question, I guess sort of a follow-up, this is big picture on customer pay service. I guess as you've had more experience what is, with the complexity, the ticket looking like? I guess, what's the five or six-year-old hybrid cost to maintain versus comparable five or six-year-old internal combustion? As you get more of these complex vehicles will you see sort of inflation in the annual service spend?

Cheryl Miller - Chief Executive Officer and President

So in hybrid you have both an engine and a battery. So hybrids certainly have higher spend because you get the benefit of those. There is not enough electric on the road today, quite honestly, to have the full trends built out on that. But I will say that vehicles with sensors have a lot of calibration and in collision or even in conventional repair, there's a lot more calibration work that we are needing to do than what we've seen in the past and certainly that has an impact on the ticket price. And for us being able to use high-quality OEM parts and also in certain cases to use precision parts gives us some opportunity from a gross profit and a gross margin standpoint as well.

Bret Jordan - Jefferies - Analyst

Okay. And then last question, I think in your prepared remarks, you had mentioned the auction business a couple of times around the brand extensions. Is that something that you're ramping up? And I guess maybe, if you think about your own in-house auction volumes of your wholesale products versus maybe where you were a couple of years ago, are you selling much more yourself and are you doing auctions for third parties as well?

Cheryl Miller - Chief Executive Officer and President

Yeah, we do auction for third parties as well. We're happy with our footprint of auctions today and we continue to use them as an advantage within our business. And again, when we get - we send our vehicle to our auctions, we also look to do consignment in our auctions. We've been successful in certain markets, getting additional consignment vehicles and in particular our first auction out in California in LA market [Indecipherable] does a higher degree of consignment. So we're happy with the business, we're happy with the footprint that we have today and it's been incremental. It's not something that we have current plans to do further expansion on.

Bret Jordan - Jefferies - Analyst

Okay, thank you.

Cheryl Miller - Chief Executive Officer and President

Thank you.

Operator

Your next question is from Derek Glynn with Consumer Edge Research. Your line is open.

Derek Glynn - Consumer Edge - Analyst

Yeah, just wanted to try to get some more context on finance and insurance. You're almost at 2,000 PVR on average across the Company. What does that look like in your best-performing stores versus your worst-performing stores? Can you give us a sense of what that spread looks like?

Cheryl Miller - Chief Executive Officer and President

Let's say, the biggest spread is what does it look like across brands remembering that it's tied to the average sales price. So part of what helps drive the PVR is is the fact, particularly in new, that you've seen a 15% increase in transaction prices over the last five years. With variation between markets, I would say we continue to see strength in Texas tends to be a stronger market for our customer financial services generally. But we do look across brands and across stores. We have a menu driven very transparent selling process and that also aids us with customer acceptance in customer financial services.

Derek Glynn - Consumer Edge - Analyst

Okay, got it. And also had a question on advertising. Can you just walk us through your approach there to marketing your vehicles? How do you think about competing from an advertising standpoint where today many of these smaller independents on the used side are getting a lot of visibility on their inventory through online channels? Just want to get your take there and if advertising is something you lean into or if there is any efficiencies to be had there as you think about 2020?

Cheryl Miller - Chief Executive Officer and President

We've spent years optimizing advertising both online as well as television. The combination of those two actually helps drive really good results and we've done that by directing traffic directly to autonation.com, by directing traffic certainly through our OEM websites and all the different properties we have. We've done that with third-party lead generation as well and we've been very selective about who we use and monitoring, tagging and tracking the results of each provider.

And as you've seen, there's been a lot of changes in third-party lead generation over the years and it's important that we are constantly optimizing that. So advertising is a huge part of what we're doing. We also partner extremely closely with all of our over 30 OEM partners on that. So we focus on high quality and high close rates, and certainly we have the highest close rates on our self-generated organic traffic through autonation.com.

Derek Glynn - Consumer Edge - Analyst

Got it. Thank you.

Cheryl Miller - Chief Executive Officer and President

And we own all of our inventory. So the great thing is when you see something online from us, we actually have it on our sites.

Operator

Your next question is from Mike Ward with Benchmark. Your line is open.

Michael Ward - Benchmark - Analyst

Thanks very much. Good morning, everyone.

Cheryl Miller - Chief Executive Officer and President

Hi, Mike.

Michael Ward - Benchmark - Analyst

I wonder if I could circle back on the debt reduction. I think you have some notes that were due in February, some $350 million, something like that.

Cheryl Miller - Chief Executive Officer and President

That's correct.

Michael Ward - Benchmark - Analyst

Okay. So can those notes just be retired with current operations and then I guess you have some additional notes that mature in January of '21. Is that the ultimate goal so over the next year or so we focus on the debt reduction wherever it gets you to? And then some of the other things like share repurchases will be on the table as it's opportunistic, is same strategy all along?

Cheryl Miller - Chief Executive Officer and President

Yeah, the debt reduction, we did retire the notes with operating cash flow and a little bit of commercial paper, given how low leverage is, but we're always opportunistically considering longer-term financing. So we like to have the debt laddered out. There is no mandate or need to reduce leverage further per se. So we think there is much better capital deployment opportunities than just reducing leverage as we go forward.

Michael Ward - Benchmark - Analyst

Okay. Okay. And so if I'm right on the calculation, the notes just retired were 5.5%. So you get a kick down on interest cost for 2020. Is that correct?

Cheryl Miller - Chief Executive Officer and President

That's correct on those particular notes.

Michael Ward - Benchmark - Analyst

Okay. Thank you, Cheryl. Appreciate it.

Cheryl Miller - Chief Executive Officer and President

Great. Thanks, Mike.

Operator

Your next question is from David Whiston with Morningstar. Your line is open.

David Whiston - Morningstar - Analyst

Thanks. Good morning. Sticking to capital allocation, lately you have been paying down debt with cash flow rather than buybacks, there were no buybacks in the second half of the year. As you know, the Company has the history of being extremely aggressive with buybacks. But are you guys just temporarily not focused on debt reduction or are you trying to subtly convey that buybacks won't be like they used to be? And related Joe since you are new, if you could talk about your philosophy on buybacks, do you think they are a value or non-value add? Thanks.

Joe Lower - Executive Vice President and Chief Financial Officer

Sure. So first of all, I think we have continued to try to be up to optimist - opportunistic in share buyback and we'll continue to going forward. And I think it is particularly when the stock is undervalued, particularly effective tool to use as an investment alternative. So as we've stated first and foremost, we're always going to prioritize the business and then we're going to look opportunistically is how we can further grow the business and then redeploy capital and share repurchase clearly is a tool we will use as we feel it's warranted by the share price.

David Whiston - Morningstar - Analyst

Okay, thank you. And on used vehicles, I read about how there's so much of off-lease supply all the time and particularly you've now got a lot of light truck supply coming off-lease. And my question is is that - is there ever a point where there could be too much off-lease supply on trucks and that the pricing could just be weak for you or do you really not care because for you guys it just means more used vehicle sales but then also a higher vehicles on operation for service at a later date?

Cheryl Miller - Chief Executive Officer and President

Yeah, the great thing we saw in off-lease for 2019 was it was better match to consumer demand. So if you roll back three years ago you had a lot of cars coming off lease when the demand has shifted to CVs. So we like the off lease supply that came in 2019. Manheim is estimating off lease volume to be roughly flat year-over-year in 2020 at a little over 4 million units. So we think we'll have a healthy supply, but not necessarily an over-supply of off lease volumes. And certainly, we continue to see customer demand and preference for trucks and CVs.

David Whiston - Morningstar - Analyst

Okay. And last question is on new vehicles. Your GPU was up 6.4%, but your volume was down 5.1%. So is it fair to say you're just really good at pricing just right this quarter or is it really all just a boost from more premium volumes?

Cheryl Miller - Chief Executive Officer and President

No, if I look at same store, it was down about 3%, and at retail the industry was down about 2%. So I think we're right back in that sweet spot from volume and we struck the right balance with pricing, matching, volume so that we're not lagging the industry and retail volume.

David Whiston - Morningstar - Analyst

Okay. Thanks.

Operator

And our last question is from Rajat Gupta with J.P. Morgan. Your line is open.

Rajat Gupta - J.P. Morgan - Analyst

Hey, thanks for getting me back on the queue. I just had one clarification on the SG&A to gross. You had some one-time severance charges in the third quarter. So your guidance were flat to down in SG&A to gross, does that take that into account or do you think it would be even lower if I'm adjusting for that? Thanks.

Joe Lower - Executive Vice President and Chief Financial Officer

It takes into account. So if you look at our reported SG&A, that's really what we're referencing.

Rajat Gupta - J.P. Morgan - Analyst

Okay. So $72.6 million or lower for the year, basically for 2020?

Cheryl Miller - Chief Executive Officer and President

Correct.

Joe Lower - Executive Vice President and Chief Financial Officer

Correct for the year.

Rajat Gupta - J.P. Morgan - Analyst

Got it. Great. Thank you.

Cheryl Miller - Chief Executive Officer and President

All right. Well, thanks everyone for joining us today.

Operator

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AUTONATION INC

Q4 2019

Earnings Transcript

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